Claims Specialist

Claims InvestigatorAs a member of our Claims team, utilize your knowledge of Workers Compensation Claims to independently investigate, evaluate and resolve assigned claims of a more complex nature in order to achieve appropriate outcomes. In this position you will administer and resolve highest risk management expectations claims in a timely manner in accordance with legal statues, policy provisions, and company guidelines.Responsibilities:Promptly investigates all assigned claims with minimal supervision, including those of a more complex natureDetermines coverage, compensability, potential for subrogation recovery, and second injury fund (when applicable)Alerts Supervisor and Special Investigations Unit to potentially suspect claimsEnsures timely denial or payment of benefits in accordance with jurisdictional requirementsWithin granted authority, establishes appropriate reserves with documented rationale, maintains and adjusts reserves over the life of the claim to reflect changes in exposureNegotiates claims settlements within granted authorityEstablishes and implements appropriate action plans for case resolution including medical and disability management, litigation management, negotiation and dispositionWorks collaboratively with PMA nurse professionals to develop and execute return to work strategiesSelects and manages service vendors to achieve appropriate balance between allocated expense and loss outcomeDemonstrates technical proficiency through timely, consistent execution of best claim practicesCommunicates effectively, verbally and in writing with internal and external parties on a wide variety of claims and account issuesProvides a high degree of customer service to clients, including face to face interactions during claims reviews, stewardship meetings and similar account-specific sessionsAuthorizes treatment based on the practiced protocols established by statute or the PMA Managed Care departmentAssists PMA clients by suggesting panel provider information in accordance with applicable state statutes.Target salary range - $70,000 - $85,000Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.Bachelor's degree and/or four or more years of equivalent work experience required in an insurance related industry required. California jurisdiction experience. Associate in Claims (AIC) Designation or similar professional designation desired. License required or ability to obtain license within 90 days of employment in mandated states. Familiarity with medical terminology and/or Workers' Compensation. Working knowledge of Workers Compensation regulations, preferably jurisdiction-specific. Strong organizational skills with demonstrated ability to work independently and deal effectively with multiple tasks simultaneously. Proven critical thinking skills that demonstrate analysis/judgment and sound decision making with focus on attention to details. Strong verbal, written communication skills and customer service skills gained through previous work experience. Computer literacy, including working knowledge of MS Office Product Suite, i.e. Word, Excel, PowerPoint. Ability to travel for business purposes, approximately less than 10%. Remote position.