Resident Director

Resident Director

Location: Student Center

Department: Housing and Residence Life

Supervisor Title: Director of Housing and Residence Life

Division: Student Affairs

FLSA Classification: Exempt

Job Grade: TBD

Position Type Level: Professional

Job Summary

The Resident Director ("RD") is a key member of the Housing and Residence Life team responsible for fostering a safe, inclusive, and supportive living environment within assigned student residential communities. The RD oversees the day-to-day operations of their assigned student residential area and serves as a primary resource for students on matters related to student housing, community standards, and personal development.

Duties and Tasks

• Residential Community Leadership
• Provide leadership and direction to create a positive and inclusive student residential community conducive to academic success and personal growth;
• Foster an environment that promotes respect, civility, and appreciation for diversity among student residents; and
• Serve as a resource to student residents within assigned community, ensuring visibility and accessibility to all student residents within the residence community.
• Residence Hall Operations
• Oversee the day-to-day operations of the assigned student residential area, including key distribution, room assignments, facility maintenance requests, and safety inspections;
• Collaborate with facilities staff to address maintenance issues and ensure a clean and well-maintained living environment;
• Track all college-owned furniture within the residential buildings and conduct audits as needed; and
• Coordinate the completion of Room Condition Reports and maintain follow-up accordingly.
• Crisis Management and Response
• Serve as a primary responder to emergencies and crisis situations within the student residence hall(s) on a weekly and weekend on-call rotation;
• Coordinate response efforts, provide support to student residents in distress, and follow established protocols for reporting incidents and communicating with campus authorities;
• Communicate with the student's emergency contact, as needed;
• Provide staff coverage throughout the year, notably during times such as hall openings, hall closing, and other college closure days; and
• Provide staff coverage throughout the year, including during times of emergency.
• Community Development and Programming
• Plan, implement, and assess a variety of community-building programs, events, and initiatives designed to engage student residents, promote social interaction, and address student interests and needs;
• Build positive relationships with student residents by demonstrating a desire to assist and understand them, using the Triadic Model framework; and
• Design programming to align with the division of Student Affairs pillars, meeting the unique needs of neurodivergent students.
• Student Conduct and Conflict Resolution
• Enforce residence hall policies and community standards in a fair and consistent manner;
• Address behavioral concerns, mediate conflicts between student residents, and adjudicate conduct cases according to established procedures;
• Serve as a resource for students navigating the conduct process;
• Mediate student conflict, including roommate agreements and concerns;
• Communicate student's rights and responsibilities; and
• Assist in adjudicating departmental and student code of conduct violations.
• Student Support and Referral
• Provide support, guidance, and referrals to student residents seeking assistance with personal, academic, or social challenges;
• Connect student residents to campus resources, services, and support networks as needed to promote their well-being and success; and
• Provide support for student residents which contribute to their personal growth, social-emotional development, safety, and wellness.
• Administrative Duties
• Maintain accurate records and documentation related to housing assignments, incident reports, programming efforts, and other administrative tasks;
• Assist with occupancy management, room selection processes, and room change requests as directed by housing policies;
• Maintain essential office records including housing and student rosters, student conduct files, room inspections, etc.;
• Maintain accurate accounts of allocated budget spending in community;
• Maintain appropriate records regarding communication with staff to document incidents, interventions, and outcomes; and
• Create and distribute reports as needed and requested.
• Collaboration and Communication
• Collaborate with campus partners, including, but not limited to, departments in Academic Affairs and Student Affairs, such Counseling Services, and Campus Safety, to address the needs of student residents and promote a seamless student experience;
• Communicate regularly with student residents to disseminate information and updates;
• Serve on departmental committees and projects as assigned; and
• Actively participate in the Triadic Model framework and develop individualized interventions for students.
• Other Responsibilities
• Serve as an advisor, crisis manager, and communicator for student and parental inquires and concerns;
• Contact parents or outside agencies to inform and/or gather information when necessary;
• Adhere to, and enforces all, Beacon College policies and procedures, including the Student Handbook;
• Attend professional development opportunities such as conferences and remote seminars; and
• All other duties as assigned.

Required Knowledge, Skills and Abilities

• Bachelor's degree required.
• Experience working in a residence hall or student advising position.
• Experience in mediation, crisis intervention, problem-solving, and decision-making.
• Knowledge of best practices in higher education student housing management, including operating policies, programming, risk management, and legal/liability issues.
• Knowledge of student development, counseling, and/or event management.
• Experience working with students with learning differences in an educational setting preferred.
• Working knowledge of Microsoft Office Suite.
• Experience with Maxient case management software preferred.
• Excellent communication and interpersonal skills, with an ability to collaborate effectively with students, parents, faculty, and staff in person, on the phone, and over e-mail.
• Exceptional time and organizational skills with a systematic approach to managing tasks and priorities
• Ability to maintain a professional and patient approach when working with students, parents, and other Beacon College community members.
• Demonstrated ability to collaborate effectively with diverse internal and external stakeholders.
• Availability and willingness to participate in evening and weekend on-call duties and respond to emergencies. Hours are subject to different factors including, but not limited to, enrollment, occupancy, emergencies, and other departmental needs.
• Strong ability to remain composed and maintain a clear focus during high-stress situations.
• Experience in maintaining confidentiality and highly sensitive information.

Environment

The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodation(s) may be made to enable qualified individuals with disabilities to perform the essential functions of this position. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation(s), can perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and college, handle various type of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 15 pounds unless otherwise specified in the job description.

Notice: The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Beacon College is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success.