Office Assistant

Position Title:Office AssistantDepartment: Administration / OperationsReports To Chief Operating Officer (COO)Position SummaryThe Office Assistant provides administrative, clerical, and operational support to Serenity Health Services. This position is responsible for assisting with day-to-day office functions, supporting staff communication, maintaining organized records, assisting with scheduling, greeting clients and visitors, and ensuring the office operates in a professional, efficient, and welcoming manner. The Office Assistant reports directly to the Chief Operating Officer and plays an important role in supporting Serenitys programs, staff, and clients.Key ResponsibilitiesAdministrative Support Provide general office and clerical support to the COO and administrative team. Answer phones, take messages, route calls, and respond to general inquiries. Greet clients, visitors, community partners, and staff in a professional and courteous manner. Assist with scheduling meetings, appointments, trainings, and staff calendars. Prepare, copy, scan, file, and organize documents as needed. Maintain office supplies and notify the COO when supplies need to be ordered.Client and Program Support Assist with intake paperwork, forms, sign-in sheets, and basic client documentation as directed. Help ensure required documents are complete and routed to the appropriate staff. Maintain confidentiality when handling client, staff, and organizational information. Support communication between administrative staff, program staff, and clients. Assist with appointment reminder calls and follow-up communication as assigned.Records and Data Entry Enter data into approved systems, spreadsheets, or tracking logs as directed. Maintain organized physical and electronic files. Assist with tracking reports, staff documents, meeting notes, and program records. Support accurate documentation and timely submission of administrative forms.Office Operations Help maintain a clean, organized, and professional office environment. Assist with preparing meeting rooms and materials for staff meetings, trainings, and community partner visits. Support mail handling, document distribution, and basic office correspondence. Follow Serenity Health Services policies, procedures, and workplace expectations.Other Duties Support special projects, outreach events, and administrative assignments as directed by the COO. Perform other related duties necessary to support Serenity Health Services operations.Minimum Qualifications High school diploma or equivalent required. Prior office, clerical, receptionist, or administrative experience preferred. Experience in a healthcare, behavioral health, social services, nonprofit, or community-based setting is a plus. Basic computer skills, including Microsoft Word, Excel, email, and data entry. Ability to answer phones and communicate professionally with clients, staff, and community partners. Strong organizational skills and attention to detail. Ability to maintain confidentiality and handle sensitive information appropriately. Ability to work independently and as part of a team. 18 years of age or olderRequired Skills and Abilities Professional verbal and written communication skills. Strong customer service and interpersonal skills. Ability to prioritize tasks and manage time effectively. Dependable, punctual, and willing to learn. Ability to follow directions and complete assignments accurately. Respectful and compassionate when interacting with diverse populations. Ability to maintain a calm and professional demeanor in a busy office setting.Work ScheduleThis is a full-time position located at 3191 M Street, Suite B, Merced, CA. The regular work schedule will be determined by Serenity Health Services based on business and program needs.Physical Requirements Ability to sit, stand, walk, bend, and perform general office duties. Ability to use a computer, phone, printer, copier, and other office equipment. Ability to lift or carry light office supplies as needed.Equal Employment Opportunity StatementSerenity Health Services is an Equal Opportunity Employer. Serenity is committed to providing a professional, inclusive, and respectful work environment for all employees, clients, and community partners.
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