Manager - Account Management (Indianapolis)

The Manager of Account Management leads and develops the Account Management team to ensure successful planning, execution, and delivery of custom exhibits, events, and experiential marketing projects. This role oversees workflow, resource allocation, client communication standards, and project performance, ensuring projects are delivered on time, within budget, and aligned with client expectations and brand standards. The Manager – Account Management also maintains a client list that includes, but is not limited to, house accounts and complex clientele. The ideal candidate brings strong leadership, exhibits industry knowledge, operational excellence, and the ability to drive a collaborative, solutions-oriented culture.

This position does have supervisory responsibilities.

Performance will be evaluated based on fulfilling the responsibilities of the position described in a timely, accurate, professional and responsive manner; participating as part of a team; and developing and maintaining positive relationships with departments, clients, and supplier partners.

Key Responsibilities:

Leadership + Team Development

• Lead, mentor, and coach a team of Account Managers and Account Coordinators, fostering growth, accountability, and high performance with the support of the Supervisor of Account Coordination
• Establish clear project management standards, workflows, and best practices
• Conduct regular team meetings, performance reviews, and training initiatives
• Support hiring, onboarding, and development of project management staff

Project Oversight + Execution

• Oversee project timelines, budgets, scopes, and quality across all assigned accounts and builds
• Ensure consistent project documentation, communication, and change of scope management
• Review project plans, estimates, and production drawings for accuracy and feasibility
• Serve as an escalation point for complex client or project issues, providing guidance and solutions

Client & Stakeholder Communication

• Maintain strong client relationships and ensure satisfaction throughout project lifecycle
• Support Account Managers in managing client expectations and communication strategies
• Collaborate with Sales, Design, Estimating, Production, and Logistics to align project objectives

Operational Excellence

• Drive continuous improvement in processes, scheduling, and resource planning
• Monitor KPIs, profitability, labor usage, and material costs across projects
• Support annual budget planning and capacity forecasting
• Ensure compliance with safety standards, company policies, and industry best practices

Education + Qualifications:

• Bachelor’s or associate's degree is preferred
• 3+ years of working experience as account manager in the trade show industry preferred
• Proficient leadership skills to keep team members assigned to your projects motivated, resolve conflicts, and make hard decisions
• Advanced time management, analytical, and problem-solving skills
• Exceptional client-facing and internal written, verbal, and listening skills
• Advanced organizational skills, including attention to detail and multi-tasking skills
• Proficiency in Microsoft applications, QuickBase preferred
• Proficient self-starter with positive attitude and a customer service mindset
• Ability to actively listen, identify needs, and build relationships
• Proficient time-management skills; ability to work under pressure to establish and meet reasonable and attainable deadlines, adapt to peak volume, and rush orders
• Ability to prioritize and manage several milestones and projects efficiently
• Ability to work effectively with team members at all levels and personalities with a positive attitude
• Must be able to work overtime, and at times, with minimal notice

Physical Requirements

• Ability to remain in a sedentary position, often standing or sitting for prolonged periods
• Ability to alternate between sitting, standing, and walking