Entry level Sales assistant and Customer service representative

Job Description

About Us

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We are a contemporary knitwear brand blending elevated aesthetics with modern craftsmanship. Based in New York, we design refined collections for the modern wardrobe while partnering with leading wholesale stockists and specialty boutiques.

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Working directly alongside our Sales & Marketing Manager, you will play a hands-on role in driving our NY territory business forward. This position offers a direct look into the inner workings of wholesale fashion, showroom operations, and commercial brand expansion.

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What You’ll Do

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You will provide end-to-end sales support and customer service across our wholesale network, ensuring seamless operations from market appointments to delivery:

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• Account Administration: Schedule market appointments, input and process purchase orders, handle in-season re-orders, and maintain daily account communication.
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• Showroom & Sample Operations: Keep the showroom presentation market-ready, manage sample tracking, prep seasonal sample sales, and pull pieces for editorial and press requests.
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• Market Week & Trade Shows: Assist in showroom presentations, support off-site appointments, and travel to key regional accounts and trade shows (including booth prep, setup, and breakdown).
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• Order Logistics & Service: Conduct basic financial and credit checks prior to shipping, coordinate swaps and returns, and resolve client order inquiries promptly.
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• Market Expansion: Prospect, research, and outreach to new retail partners, specialty stores, and growth opportunities across the territory.
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• Marketing Support: Assist with brand research, digital initiatives, and promotional outreach.
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Qualifications

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• Education: Bachelor’s degree in Fashion Business, Merchandising, Marketing, Communications, or a related field.
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• Industry Background: Previous internship or entry-level experience in fashion wholesale, showroom operations, retail sales, or customer service preferred.
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• Technical Skills: High proficiency in Microsoft Excel. Working knowledge of JOOR (or similar B2B wholesale platforms), Mailchimp, and Adobe Photoshop is a strong plus.
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• Execution & Detail: Exceptional organizational skills, strong attention to detail, and the ability to multitask effectively during fast-paced market weeks.
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• Client-Facing Presence: Outstanding interpersonal, verbal, and written communication skills with a professional demeanor.
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• Initiative: Self-motivated, comfortable working independently, and driven by an entrepreneurial mindset.
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Benefits

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• Employee discount, allowance
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• WFH , up to 2 days/ week after 3 months
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• Sick and Personal Days
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• Paid Holidays
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• Medical/Dental Insurance available after 2 months+ of employment.
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• Retirement Benefits: Eligible for company contributions to the Simple IRA plan after 12 months of employment.
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Salary

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• $50,000+
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