Principal Customer Success Manager

Managing a portfolio of 3-5 large enterprise clients, the remote Principal Customer Success Manager will oversee all post-sale phases of the customer lifecycle, ensuring successful delivery and adoption of Thrive's technology solutions while actively participating in customer retention and growth. Key responsibilities: Own and manage relationships with large enterprise customers throughout the customer lifecycle, utilizing AI tools to identify health signals and expansion opportunities Consult with customers to ensure successful adoption of Thrive solutions, helping senior leaders understand the business case for AI-enabled programs Collaborate with the sales team to drive renewals and expansions, leveraging AI-generated insights and data to enhance customer engagement Required qualifications: Experience in deploying complex, company-wide client engagements involving AI-powered platforms across multiple countries Proven ability to engage effectively with customers at all levels, including strategic discussions about AI adoption and change management Track record of managing deal sizes ranging from $500K to $5M with successful long-term client relationships Exceptional prioritization and time management skills, enhanced by AI productivity tools Demonstrated interest in wellbeing, productivity, and the impact of technology on performance