Business Technology Owner - AI

Role Description

As a Business Technology Owner - AI, you will play a key role in driving the development and expansion of OneReach AI Platform solutions across the Customer Experience Organization. You will:

• Collaborate with stakeholders to execute on the product vision, strategy, and roadmap for customer support.
• Act as the voice of the customer, gathering and prioritizing use cases to ensure the features meet the needs of students, instructors, and educational institutions.
• Create and manage the backlog, clearly defining project charters, user stories, acceptance criteria, and priorities for the AI Administrator and technology development teams.
• Manage all end-to-end project execution including writing epics and stories based on themes prioritized from the journey maps for the content delivery teams to execute.
• Partner with Business Intelligence teams and key stakeholders to leverage data and analytics that drive continuous improvement and innovation.

Qualifications

• Bachelor’s degree required (Master’s degree preferred); equivalent education, certifications, or relevant qualifications may also be considered.
• Minimum 5 years of applicable experience managing and delivering multiple complex projects simultaneously, ensuring completion on time and within budget.
• Experience designing and delivering complex customer support solutions with intuitive user experiences from concept through launch.
• Strong understanding of end-to-end software development processes, business requirements, knowledge management, and conversational AI concepts.
• Proven ability to influence stakeholders in decentralized environments, facilitate cross-functional collaboration, and effectively engage with senior management.
• Advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, Salesforce, or similar CRM platforms, with strong skills in communication, project coordination, and stakeholder management.

Benefits

• The pay range for this position is between $82,150-$95,000 annually.
• Base pay offered may vary depending on job-related knowledge, skills, experience, and location.
• A full range of medical and/or other benefits may be provided, depending on the position offered.