Collections Coordinator

Job Description

Job Description

Collections Coordinator

Location: Bay Area or US Remote

Description

Vertosa is seeking a detail-oriented and customer-centric Part-Time Collections Clerk (10 to 15 hours/week, with potential for expansion). This role is vital to executing our customer-first Accounts Receivable (A/R) philosophy, ensuring proactive outreach, resolving payment blockers, and maintaining strong client partnerships in the cannabis beverage and infused-product market.

Role & Responsibilities

• Proactive Customer Outreach: Perform pre-due courtesy touchpoints (-2 days) and post-due follow-ups (+1 day, + 10 days, and + 15 days) via phone, text, and email.

• Account Maintenance & Logging: Document call logs, payment commitments, and billing inquiries in Upflow and QBO.

• Cross-Functional Collaboration: Work with Revenue and Finance Leadership to escalate complex disputes and align on credit hold statuses.

• Remittance Application: Apply remittances from US and Canadian bank accounts  to open invoices across Vertosa's four legal entities

• Ad-hoc responsibilities as requested by management or leadership, or determined by business needs.

Skills & Competencies

• Ability to reconcile remittances to open invoices

• Strong communication skills with an empathetic, professional approach to customer relations.

• 1-2+ years of experience in A/R, collections, or customer support, preferred.

• Familiarity with QuickBooks Online (QBO) and AR platforms (e.g., Upflow), preferred.

Why Vertosa?

Vertosa’s core values and company culture are as important as our products and services. Founded in 2018, we are a science-first cannabis company that creates the most effective and reliable active ingredients for infused products. Our patented and patent-pending emulsion systems are carefully designed for the specific needs of each customer, and we work closely with lab partners and brands of all sizes throughout the manufacturing process to achieve target potency and accelerate products to market.

Trust, Leadership, and Community guide our team in leveraging the power of natural ingredients and science to create better alternatives to recreational consumer products and medicine. Our knowledge, experience, best-in-class products, white-glove service, and relentless drive for excellence offer our customers the quality, consistency, and reliability they seek in a product. As an equal-opportunity employer, Vertosa celebrates diversity and is committed to creating an inclusive environment for all employees. We offer competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic, collaborative work environment.