ServiceNow ITSM Business Analyst
ClifyX
Job Description:
Good to Have Skills : Jira Service Desk, Salesforce Field Service, Windows Server
Other details
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ( "LTIM"):
Benefits and Perks:
- Learning, with deep expertise, the customer designed ITSM processes of Incident, Problem, Change, Knowledge, and Request Management and related integrations, service catalog, and service portal.
- Conducting end-to-end ServiceNow testing of transformed Customer ITSM processes in SIT, UAT, and Production environments.
- Documenting technical testing and end-user UAT testing scenarios including identifying required CMDB data to support testing.
- Creating UAT testing scenarios for automated testing frameworks (ATF).
- Troubleshooting and triaging failed UAT test scenarios and documenting any defects uncovered Testing of defects/stories in SIT.
- Conducting application and implemented business process demonstrations and trainings to end-users and stakeholders Conducting one-way and two-way live and recorded interactive training sessions for small, medium, and large audiences including preparation of material and voice-overlays.
- Creating procedures and training material for end-users.
- Performing post-migration hyper-care for end-users.
- Other ITSM business analyst / process needs as identified by management.
Good to Have Skills : Jira Service Desk, Salesforce Field Service, Windows Server
Other details
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ( "LTIM"):
Benefits and Perks:
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
Vacancy posted 4 days ago
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