Director of ERP and CRM MS Dynamics 365

Job Reference: NJ0397Date Posted: 24 September 2026Recruiter: Nexus Jobs LimitedLocation: Trumbull, ConnecticutSalary: USD140,000 to USD210,000Sector: I.T. & CommunicationsJob Type: PermanentWork Hours: Full TimeContact: Jas GujralEmail: View email address on us.fitly.work: 0044 20 7488 6900Apply for this job nowJob DescriptionDirector of ERP and CRM MS Dynamics 365 - LondonOur Client is looking to recruit The Director of ERP and CRM is a senior member of the IT leadership team and reports to the Senior Director of Business Applications. You must have expert level experience of MS Dynamics 365 F & O coupled with MS Dynamics 365 CRM.Must have over 5 years proven track record of working with MS Dynamics 365 F & O coupled with MS Dynamics 365 CRM and ERP applications.They will be responsible for managing MS Dynamics 365 F&O, MS D365 CRM, all associated independent software package integrated to MS D365 F&O and MS D365 CRM and legacy ERP applications (Navision, DataFlo).The successful candidate will have experience working with senior management to collaborate on business objectives and solutions. They must have strong leadership skills to build and manage an effective team of analysts and developers to support the business's systems and reporting requirements. This position will be a key business partner to functions across the organization. Their team will support business application users globally and provide support with local and remote support teams. Responsibilities:Partner with the functional leaders and their organizations to create Dynamics365 F&O and CRM roadmaps. Oversee the successful implementation of the ERP and CRM roadmap and portfolio of projects, either directly or in conjunction with the IT PMO, that is aligned integrated with Company short term and long-term goalsEstablish and lead the creation of technical SOPs and work instructionsOrganize and lead a highly technical global team for scale and growthSpecify and implement standards, methods, and procedures for inspecting, testing, and evaluating the quality, efficiency, and reliability of business applicationsImplement CSI's technology risk management framework, including Information security, privacy, and disaster recovery.Foster a culture of trusted partnership, service, and continuous improvementEstablish and meet service level commitments to support reliable and efficient daily operationsManaging significant capital and operating budgetsLead and coach the ERP and CRM team to their full potential and develop their careersSupport and drive process change and communication in line with Dynamics365 F&O and CRM best practiceCoordinate and contribute to end-user training, including the development of system documentation and training materialsAssist with functional specifications of customizations and integrations required for Dynamics365 F&O and CRM implementationsProvide pre-go-live and post-go-live end-user supportServe as the lead MS Dynamics 365 F&O and MS Dynamics CRM technical expert on the development teamTake responsibility for the customized unit programming and overall system functionalityWork with the Project Managers, Business Analyst and Consultants to understand the business/application requirements of the assigned taskTake responsibility for delivering development tasks within agreed budgets and timelinesCreation of technical documentation for all customizations and integrationsQualifications: The ideal candidate will have the following qualifications and capabilities:Excellent leadership, management, interpersonal and communication skills.Success managing complex systems implementation projects Functional knowledge of MS Dynamics 365 F&O capabilities for finance, manufacturing, and supply chainFunctional knowledge of MS Dynamics D365 CRM capabilities for the prospect to order, marketing, and field serviceExperience integrating ISVs with D365Experience with connecting MS Dynamics D365 with Azure data lakeExpertise in understanding complex technology & applying it in a practical way to create business solutionsMinimum Experience:Bachelors or advanced degree in an analytic discipline such as engineering, economics, or information managementExperience designing and presenting IT solutionsIn-depth knowledge of MS Dynamics D365 F&O and CRM (CE), including LCS, DevOps, BYOD, Dual-Write (DataVerse), RSATSOX, HIPAA & GDPR knowledge preferredSenior-level application management experience (12+ years) 12+ years of people management2+ years in a large international company preferredExcellent organizational skills with the ability to balance multiple demandsProven ability to write effective system and process documentation –including business and system requirements, process diagrams, and data flow chartsExceptional customer service skills follow up with clients and team members and takes the initiative to anticipate and solve problemsEffective time management skillsAbility to communicate effectively with all levels of the businessAbility to establish priorities, work independently and proceed with objectives with a minimum of supervisionAbility to handle and resolve conflictSalary for this role will be in the range 100K - 150K or $140K - $210K plus benefits.The position will be based in Trumbull CT USA or Kings Cross London – with remote working until the pandemic is resolved.Do send your CV to us in Word format along with your salary and availability.