Field IT Support Technician

Job Description

As a Field IT Support Technician, you will perform onsite installation and maintenance support on a variety of computer equipment, printers, and specialized Key Control equipment. Each technician is provided with a company vehicle that will be used to travel to our customer sites. Other duties include maintaining an inventory of repair parts and documenting your work through our service tracking system.

#LI-Remote

Some of the hardware you will be working with is as follows:

• Application Servers
• PC's
• Cabling
• Switches
• Printers
• Routers
• Fiber Converters
• Scanners

Training

You will have an assigned territory and will attend a paid training program in College Station, Texas. The training is primarily a hands-on familiarization course of the equipment at customer sites and will also teach our policies and procedures.

Requirements

• Technical associates degree or equivalent work experience
• 1+ years of technical experience (hardware/networking)
• Must be able to lift at least 50 pounds on a consistent basis
• Must be able to attend a paid training class in Texas
• Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Good communication skills
• Customer service experience
• A+ and/or Network+ certified is a plus
• Ability to travel, with hotel stays, up to 10% of the time

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company vehicle for work purposes
• Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.