Deployment Technician

Job Description

County of Chesterfield is looking for a Deployment Technician. This role will be responsible for responding to user inquiries and providing technical assistance for hardware and software issues on endpoint devices. Install, configure, and maintain endpoint hardware and software, including operating systems, applications, and peripheral equipment such as printers and scanners. Troubleshoot and diagnose technical issues related to hardware, software, and network connectivity. Collaborate with other IST staff to ensure that technology services are delivered effectively and efficiently. Maintain accurate records of all support activities using a ticketing systems, as well as endpoint security compliance, including antivirus, anti-malware, and appropriate end-user education. The pay range for this role is $20-$25/hr based on years of experience.

Duties:

 Respond to user inquiries and provide technical assistance for hardware and software issues on endpoint devices.

 Install, configure, and maintain endpoint hardware and software, including operating systems, applications, and peripheral equipment such as printers and scanners.

 Troubleshoot and diagnose technical issues related to hardware, software, and network connectivity.

 Collaborate with other IST staff to ensure that technology services are delivered effectively and efficiently.

 Maintain accurate records of all support activities using a ticketing system.

 Maintain endpoint security compliance, including antivirus, anti-malware, and appropriate end-user education.

 Perform endpoint asset management, including inventory, procurement, and refresh.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

High School Diploma

1 year of hands on PC refresh, hardware installations, or deployment experience.

Two years of endpoint support of Microsoft Windows

Windows 11 operating system and Microsoft Office 365 applications

Excellent communication skills and ability to interact with end-users at all levels.

Valid drivers license Knowledge of Active Directory, Microsoft Endpoint Configuration Manager (SCCM), macOS, iOS devices, and basic networking concepts is preferred.