Intake Coordinator

At Best Home Health Providers Inc., we've gone from treating 10 patients to thousands of patients all throughout the Bay Area and beyond in just 6 years. We've won awards for our high-quality care with patients and continue to grow rapidly. At Best, you and the patients aren't a number.

Our mission is to ensure a smooth transition for patients returning home from medical facilities by offering expert guidance throughout their recovery journey.

Are you organized, people-focused, and passionate about helping patients get the care they need? Join our team as an Intake Coordinator and play a key role in guiding patients from hospital to home. You'll be the first point of contact for patients, families, and referral partners — coordinating care, verifying coverage, and setting the foundation for an excellent home health experience.

We value teamwork, empathy, and a commitment to high-quality service, all aimed at putting patients and their families at ease during their recovery. If you are passionate about making a positive impact in patients' lives and working in a supportive and family-oriented atmosphere, we encourage you to join us in providing exceptional home health care.

Please note that this is a Non-Exempt role at $22 to $25/hr.

Responsibilities

• Evaluate referred patients and gather required documentation, including history and physicals and Face-to-Face verifications
• Verify insurance coverage and obtain prior authorizations for home health services
• Coordinate with hospital discharge planners, case managers, and clinical teams to support safe, timely transitions home
• Interview patients and families to understand home needs and build a clear picture for the care team
• Complete and maintain accurate referral records and intake documentation
• Serve as a liaison between our organization, hospitals, and insurance providers
• Track referral data, attend team meetings, and keep leadership informed of any delays in care
• Perform other duties as required for patient services

Requirements

• At least 18 years of age
• High school diploma required; prior experience in medical administrative support preferred
• Strong written and verbal communication skills, including a professional phone presence
• Comfort with computers, data entry, and standard office software
• A friendly, professional demeanor and a talent for building strong relationships with patients, families, and referral partners
• Strong organization and the ability to juggle multiple priorities with ease
• Reliable personal vehicle and valid driver's license

Benefits

• Generous PTO Policy
• Wellness Days
• Paid Sick Days
• Paid Bereavement Leave
• Skills Training & Development
• Company Social Events
• Referral Bonus
• 401(k) With A Company Match
• Health Insurance (Medical, Dental, and Vision Options)
• FSA