IT Technician

Job Title: IT Support Technician

Location: Anderson, SC 29625

Shift: days Mon-Fri 7:30a-4:30p with OT as needed

Salary: $70-75k

Reports to: IT Manager

Status of Hire: full-time, direct hire

Industry: automotive manufacturing



Responsibilities:
Manage hardware and software incidents and requests from end users
Able to address level 1 (call management) level 2 (resolution with procedure) or level 3 (depending on skills) help desk tickets and work off a ticketing system
Setup of new user workstations, perform hardware and software updates, upgrades, and renew PCs
Incident and request management

• Collect end users incidents and requests
• Solve issues and answer requests
• Manage Level 1 support (solve issues using experience, procedures and trainings)
• Manage Level 2 support (problems not documented) and document solutions
• Reassign to the right person if necessary
• Answer user questions
• Deploy best practices
• Report on monthly basis

Hardware inventory management

• Keep accurate inventory of IT assets (office, production hardware)
• Plan renewal of hardware & replace obsolete equipment
• Reconfigure hardware equipment depending on users' needs

Communication to users

• Communicate to the users the IT assets' rules of use and the local IT organization to support the assets
• Participate to awareness sessions with users (information security, IT tips...)

Requirements:
2 years' experience as an IT Support Technician in a production environment providing hardware and software support, maintenance
Associates degree in Information Technology, Networking, or similar specialty preferred