Receptionist

ReceptionistThe Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. Checking in and outpatients, insurance verification and data entry.Role Responsibilities:Perform all job requirements in alignment with core values:Service— Exceed the expectations of patients and coworkers.Quality— Strive for excellence in all work performed.Stewardship— Be accountable for patient health outcomes and business financial outcomes.Innovation— Pursue continuous improvement by finding or creating better ways to work.Teamwork— Respect, support, and value others to achieve shared goals.Passion— Demonstrate enthusiasm for the mission and enjoyment in working together.Navigate proficiently through the EHR system.Schedule patients appropriately and accurately using scheduling software such as Radix.Use customer service principles and techniques to assist patients calmly and professionally.Serve as the point of contact for patients entering and leaving the care center.Manage the new patient process according to current workflow.Collect all payments due at the time of service.Communicate with other departments as needed.Complete pre-visit planning tasks, including:Conduct insurance verification and confirm eligibility for services.Update patient demographics.Use insurance portals to verify eligibility.Collaborate with the Eligibility & Benefits department.Communicate with patients to resolve insurance verification discrepancies.Ensure all documents are processed accurately according to current policies and procedures.Comply with all Villages Health compliance, privacy, and security policies, including all HIPAA protocols to ensure patient confidentiality.Reconcile cash and other patient payments and verify them against daily financial records.Perform other duties as assigned.Required QualificationsMedical setting experience.Ability to foster teamwork and partnerships with cross-functional departments to resolve issues and improve customer experience.Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.Preferred QualificationsExperience in EMR systems.2+ years of medical setting front desk experience.Customer service experience.Experience in a highly customer service-oriented environment.Knowledge of and strict adherence to HIPAA.Bilingual English (read, write & speak) and Spanish.Additional InformationThis role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.Scheduled Weekly Hours40Pay Range$38,000 - $45,800 per yearDescription of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About UsAbout CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.