Banker

Banker I Location: 2817 Genesee Street, Utica, NY Arrow Financial Corporation is seeking a dynamic, authentic individual to join our team as a Banker I at the 2817 Genesee Street branch in Utica, NY. About this position As a Banker I, you will be responsible for core customer service interactions, including processing customer transactions accurately and in a timely manner, responding positively to inquiries, safeguarding customer information, and detecting and preventing fraud. This client‑facing role is key to creating an outstanding customer experience by developing quality relationships through caring conversations, identifying customer needs, and recommending products and services as appropriate. Essential Job Functions Processes transactions accurately and efficiently; follows proper cash handling procedures; balances cash drawer and adheres to established cash limits; buys and sells currency from the vault. Fields incoming customer service calls referencing knowledge of company operations, products, services, and programs. Answers account and banking related questions such as interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies. Prevents and detects fraud by identifying counterfeit currency and monetary instruments, including cashier’s checks, money orders, and domestic/international wire transfers, following customer identity verification and adhering to check cashing and dual‑control procedures. Performs daily reconciliation and maintenance for the ATM and processes night depository bags under dual control as assigned. Protects customer and company resources by following security requirements such as executing branch opening and closing protocols ensuring branch safety. Identifies opportunities to provide additional products or services to generate client referrals; refers customers to partners when additional expertise is required. Promotes and demonstrates self‑service banking options, including mobile applications, online banking, and ATM functionalities, to enhance customer convenience. Maintains an organized work area and performs administrative tasks such as filing, scanning checks, and organizing transaction receipts. Maintains up‑to‑date knowledge of and adheres to applicable federal regulations and company policies and procedures. What you will need to thrive in this role Education / Certifications High School Diploma or GED required. 2 years of experience in customer service, cash handling, or retail sales preferred. Skills / Knowledge Strong written and verbal communication skills, in English, with the ability to communicate confidentially, clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders; bilingual is a plus. Demonstrated commitment to delivering high‑quality customer service with a courteous, patient, and professional demeanor. Strong attention to detail and problem‑solving skills with the ability to follow procedures. Proven ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities. Sound judgment, discretion, and a high level of integrity when handling confidential information. Proficiency in Microsoft Office applications (Word, Outlook, Excel) and ability to effectively learn and utilize department‑specific systems and software. Physical Demands and Work Environment Ability to remain in a stationary position, often standing, for prolonged periods of time. Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations. Ability to move, lift, carry cash bags, coin boxes, and branch equipment up to 30 pounds. Travel to various branches as needed; travel can be completed by car, public transportation, or other reasonable means. Ability to participate in rotational Saturday schedule to provide branch support. Benefits Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays. Medical, Dental, and Vision insurance and Flexible Spending Plan. Multiple retirement plans including 401(k), Pension, and Employee Stock Ownership. Education and Tuition Reimbursement. Employee Assistance Program for employees and their immediate family members. Equal Opportunity Employer We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status as a transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. Salary Range: $20.00 – $22.00 per hour. Additional compensation may be earned through the company’s annual bonus program, subject to individual and company performance. #J-18808-Ljbffr