Front Office Supervisor

Front Office SupervisorThe Hampton Inn & Suites - Grand Rapids Downtown is on the lookout for a Front Office Supervisor to become part of their team! In this role, you will oversee guest service operations, lead our team of Front Desk Agents, and guarantee that our guests enjoy exemplary service. If you possess hotel front office experience and are committed to providing exceptional hospitality in a leadership capacity, we encourage you to apply today!Please Note: Evening and weekend availability is required for this role.JOB SUMMARY: To assist the Assistant General Manager & General Manager in the operation of the Front Desk by directing, controlling and supervising Front Desk personnel.ESSENTIAL JOB FUNCTIONS:Supervise and coordinate the activities of the Front Desk personnel including interviewing applicants, coach and counsel employees, recommend disciplinary actions, promote teamwork and employee morale, assign and delegate duties, and ensure compliance with OSHA standards to provide a safe work environmentEnsure all Front Desk employees are adhering to rate and credit policies and proceduresExpertise in property management systemsKnowledge of all emergency procedures and how to act on themEnsure any cash overage/shortage is accounted for and balancedMaintain a clean, organized and well supplied Front Desk areaEnsure lobby is well maintainedAssist in the ordering of Front Desk, Breakfast, Market, and Bar suppliesAssist in maintaining controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis.Review all shift checklists and red book daily for completion and accuracyReview GSS/Heartbeat/GEI/Revinate/Stay Experience Platform weekly and address any service concerns with staff for improvement in order to ensure the highest quality service to the guestsAssist in ensuring staff continues to learn the importance of excellent guest service and implement new training programsParticipate in monthly Profit/Loss reviewReport any unusual occurrences or requests to General Manager or Assistant General Manager immediatelyConduct monthly departmental meetings to review new procedures, guest satisfaction scores, and solicit input from employeesOTHER DUTIES:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.COMPETENCIES:Computer software skillsCommunication both verbal and writtenFlexibility with schedule and dependableCustomer focus, time management and problem solving skillsStrong leadership abilitiesREQUIRED/PREFERRED EDUCATION AND EXPERIENCE1-2 years of hotel experience, preferably in a supervisory roleADDITIONAL ELIGIBILITY QUALIFICATIONSValid driver's license and safe driving record – satisfactory criminal background screening requiredBENEFITS WE OFFERCareer development & trainingDay-1 Medical, Dental & Vision insurance optionsPaid time offTravel & hotel discounts401(k) with company matchIncentive programsAnd more!SUPERVISORY RESPONSIBILITYThis position oversees the front desk employees as well as, if applicable, the breakfast hosts.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.EXPECTED HOURS OF WORKThis position requires variable hours based on the needs of the hotel.EEO STATEMENTIn accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.NOTICE OF E-VERIFY PARTICIPATIONLodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired to work in the United States. Before submitting this application, please review the following documents:E-Verify Notice of ParticipationRight to WorkBy continuing with this application, you acknowledge that you have been informed of our participation in E?Verify and have had the opportunity to review these notices.