Service BDC Customer Service Rep

Job Description

Job Description

Service BDC Customer Service Rep - Gillman Subaru

The Gillman Companies is an established group of family owned automobile dealerships based out of Houston, TX. We have served the automotive needs of Texas since 1938 by maintaining a long-established tradition of excellence and customer satisfaction. Gillman has also been named one of the Houston Chronicle's Top 100 Workplaces 8 years!

We currently have an opportunity available for a Call Center Service Representative. Qualified candidates will share our passion for great customer service and have a drive to go above and beyond the minimum standard.

The Call Center Service Representative will utilize superb communication skills and professionalism to perform follow-up calls and receive inbound service calls for dealership clients.

Job Responsibilities

• Receives inbound client calls for service related issues
• Facilitates specific appointments for the service advisors
• Dispatches Roadside Assistance/Tow Service
• Performs outbound service campaign calls
• Follows detailed scripts for inbound/outbound calling
• Confirms all scheduled appointments Follows up on 100% of “no show” client appointments
• Maintains defined service levels
• Attends weekly department meetings

EDUCATION and/or EXPERIENCE

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)

Operator's Driver's License (must be insurable), Sales License where required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee has frequent computer use. The employee is occasionally required to use hands to finger, handle, or feel and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  

Benefits:

• Medical/Dental/Vision/Life
• 401(k) with company match
• Paid vacation
• Employee discounts
• Drug Free work environment
• E.O.E

Company Overview

Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru. 

The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. 

Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America.  And today, the third Gillman generation is active in the business.

Success has not altered the organization's founding principle.  Every employee in every Gillman dealership knows customer satisfaction is paramount.  And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.