Integration Architect (Genesys Cloud & GCP)

Integration Architect (Genesys Cloud & GCP)Job#: 3055877Job Description:Integration Architect (Genesys Cloud & GCP)Location: Columbus, Ohio (Onsite)Alternate Locations: Akron, OH, Dallas, TX, Atlanta, GA, Detroit, MI, Minneapolis, MN, Charlotte, NC, Chicago, ILRole OverviewWe are seeking an experienced Integration Architect / Technical Lead to design, lead, and deliver enterprise integration solutions supporting customer engagement, contact center, and digital platforms. This individual will be responsible for architecting scalable, secure, and resilient solutions leveraging the Genesys Cloud CX Platform, Google Cloud Platform (GCP), and modern API-driven integration technologies. The ideal candidate possesses expertise in Genesys Cloud, REST API integration, and cloud-native architectures, along with technical leadership skills. This role requires hands-on architecture experience and the ability to guide development teams.Key ResponsibilitiesDesign end-to-end integration architectures supporting customer engagement, contact center, and digital experiences.Define and implement integration patterns utilizing REST APIs, event-driven architectures, WebSockets, and asynchronous messaging.Architect scalable, highly available, and secure cloud-native solutions leveraging Google Cloud Platform services.Develop conceptual, logical, and physical architecture artifacts using ArchiMate and other enterprise architecture modeling techniques.Lead architecture and integration efforts involving the Genesys Cloud CX platform, including APIs, Data Actions, and Architect Flows.Serve as Technical Lead for integration initiatives, providing architecture guidance, design reviews, and technical oversight for development teams.Mentor developers, engineers, and junior architects.Ensure solutions comply with established enterprise architecture, security, cloud, and integration standards.Participate in architecture review and governance processes.Required QualificationsEducation: A bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent work experience is required.Experience: A minimum of 7 years of experience designing and delivering enterprise integration solutions is required. A minimum of 5 years of hands-on experience with Genesys Cloud CX is required. Experience serving as a Technical Lead on large-scale technology initiatives is required.Technical Skills:Genesys Cloud CX (Administration, APIs, Notifications API, Data Actions, Architect Flows)Google Cloud Platform (Apigee, Cloud Run, Bigtable, Pub/Sub, Cloud Storage, IAM)Integration Technologies (REST APIs, JSON, OAuth 2.0, OIDC, mTLS, WebSockets)Architecture & Modeling (ArchiMate, Application/Integration/Solution Architecture, UML)Knowledge of microservices, cloud-native application architectures, and event-driven design patterns.Experience working within formal architecture governance, security review, and change management processes.Preferred QualificationsExperience within financial services or other highly regulated industries.Experience integrating SaaS platforms with enterprise applications.Experience supporting AI, conversational AI, or customer engagement platforms.Experience with DevSecOps and CI/CD practices.Google Cloud or Genesys Cloud certifications.Leadership CompetenciesStakeholder management and communication skills are necessary.Ability to influence technical direction across multiple teams is necessary.Analytical, problem-solving, and architectural decision-making abilities are necessary.Ability to translate business objectives into scalable, maintainable, and supportable technical solutions is necessary.Compensation & BenefitsA comprehensive benefits package is available to eligible employees.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.