Patient Service Specialist

Job Details Location : Wells, ME Schedule : Monday - Friday (Onsite) Job Type & Location: This is a Contract to Hire position based out of Wells, ME. Workplace Type: This is a fully onsite position in Wells, ME. Pay & Benefits Pay Rate : $20-22/HR+ (Depending on Experience) The pay range for this position is $17.00 - $20.00/hr. Responsibilities Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out Schedule patient appointments in person and via phone Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications Prepare patient intake forms prior to appointments to ensure timely service Verify insurance eligibility of patients to determine if services are covered, and obtain authorizations as needed. Provide counseling to patients advising them of their financial responsibility at time of service Achieve quality assurance goals Adhere to the established system of controls to secure and reconcile payments receive. Effectively communicate with all contacts as necessary to solve problems Maintain a clean and safe environment Qualifications & Skills Patient-centered mindset: Strong customer service skills Proven ability to work with and navigate a computer desktop efficiently (microsoft office) Knowledge of basic bookkeeping and accounts receivable principles including basic math skills Proficient in the use of all necessary office equipment, faxes, copiers, etc. Fluent typing skills (minimum 40 words per minute) and proficiency with Windows based office technologies (ex. Word, Excel, Power Point, Outlook) Benefits Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on Jul 17, 2026. Legal Statements The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr