Site Manager, Primary Care at Lantana Square and Primary Care at Linden Hill

Job Details The Medical Group of ChristianaCare is looking for a Site Manager to cover Primary Care at Lantana Square and Primary Care at Linden Hill. The Site Manager will oversee ambulatory practice support staff and ensure compliance with daily workflows and clinic operations. The Site Manager will provide front-line leadership, guidance, and problem-solving, serving as the primary point of accountability when expectations are not met. In this role, The Site Manager will support team members in delivering high-quality patient care. The typical scope includes managing 1–3 clinics with 20 or more caregivers. Primary Care at Lantana Square is located at 84 Lantana Drive in Hockessin, Delaware. Primary Care at Lantana Square provides comprehensive family medicine for patients of all ages. Our team of physicians and nurse practitioners offers expert care, welcoming new patients and focusing on preventive health and wellness. Services include primary care for children and adults, gynecology and women’s health, immunizations, physical exams, preventive medicine, and treatment for both acute and chronic conditions. At Primary Care at Lantana Square, the Site Manager will oversee a team consisting of two registered nurses, three medical assistants, and two medical office assistants. Lantana Square | ChristianaCare Primary Care at Linden Hill is located at 100 South Riding Boulevard in Wilmington, Delaware. Primary Care at Linden Hill provides comprehensive medical services for adults and children. Our offerings include gynecology and women’s health, immunizations, physical examinations, preventive medicine, and treatment for both acute and chronic conditions. At Primary Care at Linden Hill, the Site Manager will oversee a team consisting of four registered nurses, five medical assistants, and three medical office assistants. Linden Hill | ChristianaCare Work Schedule: Monday through Friday from 8am to 5pm Duties / Responsibilities: The Site Manager will be involved in leading the recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers, including medical assistants, and office assistants. The Site Manager is involved in conducting check-ins and annual performance evaluations, providing on-site support for daily problem-solving, and ensuring clinic staffing is in place to support activities and services. The Site Manager monitors and coaches front desk caregivers and non-provider caregivers to ensure standard operating procedures and workflows are followed. The Site Manager will be involved in conducting daily charge and cash reconciliations in accordance with established policies and procedures, maintaining supply levels, and planning and leading monthly clinic meetings with non-provider caregivers. The Site Manager supervising and training non-provider caregivers on daily cash handling and copay collections. The Site Manager approves caregiver timecards, adhering to departmental safety rules, and reporting any unsafe activities, conditions, hazards, or safety violations to the supervisor. Compensation / Benefits: Full Medical, Dental, Vision, Life Insurance, etc. Two retirement planning offerings, including 403(b) with company contributions. Generous paid time off with annual roll-over and opportunities to cash out 12 week paid parental leave Tuition assistance Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through View email address on click.appcast.io, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more! Education / Requirements: High School diploma required. Associate’s degree preferred. 2 years of office practice experience required; supervisory experience preferred. Strengths and Qualities: You must possess proven change leadership skills, strong communication and team-building abilities, and a strong understanding of accounting principles. You must create a sense of shared ownership and accountability within the team, manage physician practice communication and work processes independently, and adjust to changing workloads. You must have knowledge of organizational policies and practices and are adept at directing people of diverse backgrounds and responsibilities. When we lead with love, excellence is inevitable. #LI-HB1 Annual Compensation Range $68,161.60 - $109,054.40 This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law. Post End Date Jul 31, 2026 EEO Posting Statement ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit Christiana Hospital, Newark, Delaware. This 1,007-bed, 1.3-million-square-foot modern facility provides a level of care only available in large-scale teaching hospitals. Christiana Hospital includes Delaware's only Level-I Trauma center (as verified by the American College of Surgeons), which is prepared to handle the most extreme medical emergencies. In fact, it is the only Level-I Trauma center on the East Coast corridor between Baltimore and Philadelphia. Christiana Hospital has also been nationally recognized in U.S. News & World Report's Best Regional Hospitals rankings as #1 in Delaware and #3 in the Philadelphia metro area, plus High Performing in 9 Adult Procedures/Conditions Christiana Care Health System Website