ServiceNow HRSD Manager
$141.2k - $278.3kDeloitte LLP
ServiceNow HRSD Manager Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey. Recruiting for this role ends on 10/16/2026. Work you'll do: As a Manager on the ServiceNow HRSD team, you will be responsible for:
- Leading the design and implementation of ServiceNow HRSD solutions using Deloitte's agile deployment methodology
- Collaborating with functional and technical teams to facilitate requirements gathering, sprint design sessions, and solution planning for ServiceNow HRSD applications
- Developing implementation plans for HRSD deployments, including milestones, scope, budget, and high-level solution architecture
- Creating user journeys and user stories to support the design and configuration of Employee Service Portal, Knowledge Management, and Case Management capabilities
- Overseeing solution delivery activities, including workshops, testing, defect resolution, and deployment support.
- Managing project workstreams by coordinating with cross-functional stakeholders, tracking progress against timelines, and identifying and mitigating delivery risks early
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
- Bachelor's degree or equivalent experience
- 6+ years of experience implementing or optimizing ServiceNow HRSD solutions
- 3+ years of experience in the delivery and implementation of at least one ServiceNow HRSD core module
- Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve
- Limited sponsorship may be available
- Project management experience
- Big 4 consulting experience
- Experience designing and/or implementing an HR shared service center (supported SSC design/launch for 1,000+ employees and/or multiple regions; defining service catalog, tiering (L0-L3), and SLAs/XLAs)
- Experience developing implementation plans in ServiceNow (created detailed plans/work breakdowns for 2+ ServiceNow releases covering design/build/test/cutover/hypercare; including UAT and integration milestones)
- Experience with a full HRSD suite implementation (delivered 1+ end-to-end HR Service Delivery (HRSD) implementation including Case & Knowledge Management, Employee Center/Portal, HR Catalog/Workflows, and go-live stabilization)
Vacancy posted 12 days ago
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