Customer Support Associate - Hybrid

Compass Experience Labs Customer Service Representative

Location: Columbus Ohio hybrid model both working from home and on-site, at the Corporate office.

Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you want a job where you can be yourself?

Say hello to Compass Experience Labs - it sounds like we might be a good match!

We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn't find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

Job Summary:

We are seeking a compassionate and skilled Customer Service Representative to join our team. This position involves assisting customers with general questions, payments, and account details, and providing tailored recommendations. The ideal candidate will be an empathetic communicator with strong multitasking abilities and a passion for providing exceptional service. The program you will be supporting is a dynamic, spiritually focused business offering a wide range of services, including psychic readings, tarot card guidance, astrology, dream interpretation, financial insights, love and relationship advice, and much more. We are passionate about helping our clients navigate their life paths through personalized readings and spiritual guidance.

The ideal Compass Employee is:

• Assist customers via phone and email with inquiries regarding their psychic readings, tarot card sessions, astrology reports, and other spiritual services.
• Handle account-related questions, such as payment issues, subscription details, and account management.
• Provide personalized recommendations for services based on customers' interests and past experiences.
• Navigate multiple systems simultaneously while listening and responding to customer concerns.
• Effectively de-escalate and empathize with customers who may be upset or frustrated, providing calming and understanding responses.
• Maintain a high level of professionalism while managing customer interactions in a friendly and supportive manner.
• Continuously stay informed about the variety of services we offer to ensure accurate and helpful information is provided to customers.

Qualifications/requirements:

• Previous inbound call center experience of at least 1 year is required.
• Must have at least a year of experience handling two (2) channels - phone and email
• Familiarity or interest in spiritual practices (psychic readings, tarot, astrology, etc.) is a plus.
• Excellent communication skills, with the ability to listen, empathize, and resolve issues effectively.
• Must be flexible with work schedule however the current need is Monday through Friday 10:30am-7:00pm EST.
• A home internet download speed of at least 25Mbps and upload speed of 25 Mbps, additionally, a wired Ethernet connection is usually recommended over Wi-Fi to provide more stable and consistent connectivity.
• Proficiency in multitasking across multiple computer systems while actively engaging with customers.
• Strong typing skills and the ability to toggle between systems quickly.
• Experience in de-escalation and conflict resolution is highly desirable.
• Will be required to have a camera on during company meetings.
• Ability to work both from home and on-site as needed.
• Must have reliable transportation.

Benefits:

• Flexible hybrid work model.
• Computer and needed equipment will be provided.
• Comprehensive training on our products and services.
• Competitive pay with performance incentives.
• Career development training, and we promote from within - there are growth opportunities here!
• Fun, fast growing company - come as you are!

If you are a compassionate individual who thrives in a customer-centered role and has a passion for helping others, we encourage you to apply