Consulting Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Consulting Manager based in United States. Role Overview The Consulting Manager will lead complex software implementation projects for utility and municipal clients, overseeing delivery from initial planning through go-live and post-launch stabilization. This role combines strategic project oversight, technical solution guidance, and people leadership to ensure successful customer information system (CIS) implementations. You will manage and mentor consulting teams, optimize resource allocation, and drive consistent, high-quality project outcomes across multiple engagements. Working closely with clients, project managers, and cross-functional teams, you will strengthen relationships, manage delivery risks, and maintain control over budgets and timelines. You will also help improve implementation methodologies, promote knowledge sharing, and support continuous professional development. With a strong focus on operational efficiency, you will leverage AI-powered tools and modern workflows to streamline delivery and enhance customer satisfaction. This remote opportunity offers significant ownership, international collaboration, and the chance to make a meaningful impact on essential utility and public-sector services. Accountabilities - Team Leadership and Development: Lead, coach, and mentor Application Consultants across different experience levels, supporting their professional growth, performance, and ability to deliver successful implementations. Allocate resources across concurrent projects, optimize utilization and billable capacity, and maintain a sustainable workload during critical delivery periods.

- Implementation Strategy and Execution: Oversee multiple customer information system implementations, ensuring consistent application of standardized delivery frameworks, industry templates, and training-focused adoption practices. Guide complex implementations, greenfield projects, custom modifications, and deployments involving new utility types, regulatory environments, or integrations. - Solution Architecture and Technical Oversight: Review and validate solution designs, system configurations, integration strategies, and data conversion approaches. Ensure solutions align with client requirements and business objectives across customer self-service portals, mobile workforce management, financial systems, advanced metering infrastructure, meter data management, and interactive voice response platforms. - Methodology and Process Improvement: Continuously evaluate and improve implementation methodologies, documentation, and delivery standards. Collaborate with senior leadership to implement improvements, train consulting teams, facilitate client workshops, and ensure effective transitions from sales to professional services and from implementation to customer support. - Financial and Project Performance Management: Establish and manage project budgets, cost estimates, resource allocations, and financial forecasts. Monitor milestones, project health, go-live schedules, budget variances, and estimates to complete, working with finance teams to maintain accurate reporting and financial accountability. - Client Relationship and Escalation Management: Build trusted relationships with utility and municipal customers, including executive sponsors and steering committees. Provide transparent progress updates, identify potential delivery risks, develop mitigation plans, manage change controls, and resolve escalations involving data migration, integrations, billing configurations, or regulatory requirements. - Knowledge Sharing and Training: Apply experience from diverse implementation projects to solve complex delivery challenges.