Production Support Engineer
Virtusa Corporation
DescriptionWe are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the reliability performance and stability of our businesscritical ALTO platform As the highest tier of operational escalation you will go beyond standard troubleshooting scripts to perform codelevel debugging deep architectural analysis and complex root cause resolutionYou will bridge the gap between daytoday operations and core product engineering serving as the ultimate technical authority for production incidentsCore Responsibilities1 Advanced Incident Resolution TroubleshootingAct as the final escalation point for complex application faults data discrepancies and system performance issues escalated by Tier 1 and Tier 2 teamsLead highpriority P1P2 critical incident resolution bridges driving immediate technical workarounds under tight SLAsDeeply analyze application logs thread dumps network packets and database states to diagnose intricate system behaviors2 Code Defect Correction Engineering CollaborationNavigate and analyze the core ALTO application codebase to pinpoint software bugs and architectural edge casesWrite test and safely deploy highquality code hotfixes SQL data correction scripts and configuration updatesCollaborate directly with Product Development teams to prioritize and hand off permanent bug fixes and architectural rewrites3 Observability Automation GuardrailsDesign build and optimize advanced application monitoring dashboards and alerting logic using APM toolsDevelop automated scripts PythonBash to streamline manual recovery procedures and empower lower support tiers to selfheal recurring issuesReview and approve production deployment plans and changes to ensure operational readinessJob Type: ExperiencedSchedule: Full-timeJob Level: Individual ContributorTravel: NoEmployee Status: Full Time
Vacancy posted 9 hours ago
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