Sales Associate - Fredonia, NY

Sales Associate

As a Sales Associate, you'll play a key role in delivering outstanding customer experience throughout your shift, as well as maintaining a clean, safe, and welcoming store environment while supporting sales and profitability goals.

We're looking for associates who are friendly, reliable, and committed to exceeding customer expectations—every day, every time.

Customer Service & Sales

• Provide prompt, friendly, and courteous service to every customer
• Prepare fresh food and made-to-order items following company recipes and standards
• Promote My Crosby's Rewards and assist customers with enrollment and offers
• Suggest additional items at checkout to enhance customer experience
• Communicate effectively with team members and leadership
• Demonstrate company values: Honesty, Trust, Customer Focus, Teamwork, and Accountability

Daily Operations

• Follow all company policies, procedures, and food safety standards
• Stay up to date on company operations and expectations
• Work scheduled shifts and follow dress code guidelines
• Report any issues related to sales, pricing, or store operations
• Handle customer concerns professionally and escalate when needed

Cash Handling & Financial Responsibilities

• Accurately process transactions and refunds
• Balance and report register activity at the end of each shift
• Report any cash discrepancies over $5.00
• Follow proper cash handling and register procedures

Safety & Security

• Help monitor inventory and prevent loss
• Follow all cash control and store security procedures
• Notify management of deliveries and any suspicious activity
• Protect company assets at all times

Merchandising & Store Appearance

• Keep shelves, coolers, and displays fully stocked and organized
• Ensure all items are properly priced
• Prepare and maintain coffee, fountain drinks, and other high-demand items

Store Maintenance & Cleanliness

• Maintain a clean and safe store environment inside and out
• Clean floors, restrooms, food areas, and equipment
• Keep parking lots, sidewalks, and fueling areas tidy
• Identify and address safety hazards & report maintenance issues promptly

Benefits

• Career growth opportunities - Whether you're just starting out or looking to develop your career, we'll help you grow.
• A culture of teamwork and support - Enjoy working with a close-knit team that celebrates each other's successes.
• A chance to make an impact: Be part of a local brand that supports its community.
• Benefits that matter:
• Company Discounts
• Significant Fuel Discounts!
• Paid Time Off
• 401K
• Referral Bonus ($250 + a free pizza!)
• Company-paid Employee Assistance Program

Requirements

Minimum Qualifications

• High School Diploma or equivalent preferred
• Preferred age of 18 years or older
• Previous experience, preferred
• Valid Driver's License, preferred
• Proficient in basic math to handle cash transactions, shift reports and vendor check-ins
• Ability to clearly assess and validate customer identification
• Ability to understand operating instructions for lottery, point of sale systems, and other equipment
• Tolerance of exposure to gasoline fumes and cleaning products

The list of requirements, duties, and responsibilities is not exhaustive but is the most accurate list for the current job. Management reserves the right to revise the job outline and require other tasks to be performed when the circumstances of the job change (e.g., emergencies, changes in personnel, workload, or technical development). This position description is not intended to imply a contract of employment. Employment with Reid Group is "at-will". Employment at-will may be terminated at any time by the employee or by Reid Group. All requirements and duties are considered essential functions. Reid Group also reserves the right to adjust workers' schedules and physical locations based on operational needs.