NAFCO Team Member

Independent Working Team Member

Kendall Auto Group affiliate NAFCO Finance has an immediate opening for an independent working team member. This is a full-time career position. Benefits include company sponsored health and dental insurance, flexible spending account, 401K plan, and company-paid life insurance.

This position requires a qualified individual with excellent verbal and written communication skills to assist with a growing loan portfolio, with an emphasis on customer service, court collections, and task oriented. A general understanding of business practices and regulation concepts affecting areas where NAFCO conducts business is preferred.

The team member will report directly to the NAFCO Manager and assist with all aspects of loan servicing, including but not limited to communicating with borrowers, insurance producers, and dealership personnel. The successful candidate may have prior work history that supports the job functions and tasks of this position, bilingual is preferred but not required.

Knowledge, Skills and Abilities:

• Superior language skills verbal and written (bi-lingual is preferred but not required)
• Ability to work effectively in MS Outlook, MS Word, and MS Excel, and industry related software.
• Conduct research using internet tools and computerized database management system.
• Calm and helpful demeanor.
• Perform specific procedural protocols routinely and accurately.
• Attention to detail.
• Ability to stay on task when interrupted by phone calls, customers, etc.
• Familiarity with court filing systems or legal document preparation is preferred but not required.
• Special attention to detail is emphasized due to filing court documents.
• Friendly and approachable personality

Duties/Essential Job Tasks:

This position will report directly to the NAFCO Managers and assist with all aspects of NAFCO. This includes loan servicing, communicating with borrowers, insurance producers, court professionals, and dealership personnel. The ideal candidate will provide administrative support such as data entry, document scanning, cash handling, and will support the preparation and filing of small claims cases. The ideal candidate must be comfortable handling legal paperwork and communicating with clients in a collection setting. The ideal candidate will also need to acquire specific knowledge and understanding of NAFCO's practices and policies, the Truth in Lending Act (TILA), the Fair Debt Collection Practices Act (FDCPA), the Fair Credit Reporting Act (FCRA), and regulations promulgated by the Consumer Financial Protection Bureau (CFPB), and other regulatory agencies as applicable to NAFCO operations. Communications will include verbal via telephone and face-to-face, and written communications in both electronic and hard copy form. Other related tasks as assigned by Manager.