Automotive Service Advisor

Service Advisor PositionKendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Marysville. We are looking for a Service Advisor to join our Service team. At Kendall Ford of Marysville our Service Department is a fast-paced environment serving clients throughout the community.Some of the benefits of working with Kendall as a Service Advisor are:Competitive pay plan / no cap on earnings – earn up to $75,000-$200,000 annuallySubstantial bonus programShop Manager on-site for assistanceFair dispatching and teamwork environmentLarge loyal customer baseExperienced and loyal service techniciansClean/Safe shop with the equipment you need to get the job doneCareer path development opportunitiesCompetitive paid time offDiscounts on parts, service and vehicle purchases for you and your immediate familyMedical, Dental and Vision insurancePaid Life insurance401(k) plan w/ FidelityAccident and Illness supplemental plansFlexible spending planCustomers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.Working conditions are primarily indoors spending up to the full shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!RequirementsKnowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred.Previous experience at a Ford dealership preferredA valid driver's license and clean driving recordComputer skills and willingness to learn new programsProven record of achieving exceptional customer satisfactionA desire for a long-term career with a growing organization