Medical Receptionist, Neurosurgery, Med Center Northeast, 8a-430p

Primary Location:

JHHS - Med Center NE - ULP - AMG

Address:

2401 Terra Crossing Blvd Louisville KY 40241

Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a not-for-profit 501(c)(3) fully integrated regional academic health system with nine hospitals four medical centers Brown Cancer Center Eye Institute more than 250 physician practice locations and more than 1200 providers in Louisville and the surrounding counties including southern Indiana.

With more than 14000 team members physicians surgeons nurses pharmacists and other highly-skilled health care professionals UofL Health is focused on one mission: to transform the health of communities we serve through compassionate innovative patient-centered care.

Job Description:

The receptionist serves patients by greeting and helping them scheduling appointments and maintaining records and accounts.

Essential Functions:

• Answer phone calls and direct them appropriately
• Check patient into the electronic medical record
• Ensure patient packet questionnaire is complete if not assist patient in completing
• Address patients questions or needs
• Review M.D. visit orders to manage and expedite ordered care (e.g. referrals follow up visits DME orders test orders and medication orders)
• Print paperwork for patient education and/or test instructions
• Check patient out of the electronic medical record at completion of visit
• Supports goals of department/organization. Works as a team player by enhancing team effectiveness supporting and assisting team members the department and/or the organization

Other Functions:

• Maintains compliance with all company policies procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High School Diploma or GED/Equivalent (required)

Experience:

• One(1) year healthcare experience (preferred)

Job Competency:

Knowledge Skills and Abilities critical to this role:

• Strong customer service and communication skills
• Must understand and be able to perform professional phone etiquette

Language Ability:

• Must be able to communicate effectively in both verbal and written formats

Reasoning Ability :

• Ability to solve practical problems

Computer Skills:

• Must be proficient with basic computer skills

Additional Responsibilities:

• Demonstrates a commitment to service organization values and professionalism through appropriate conduct and demeanor at all times

• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians patients residents visitors staff and the broader health care community

Required Experience:

Junior IC