IT Support Administrator
Virtual Vocations Inc
Providing Level 1 remote desktop support, the full-time Sr Administrator (Support & Operations) will diagnose and resolve hardware, software, and network issues via telephone, email, and chat while managing vendor relationships and documenting incidents in ITSM tools. Key Responsibilities Diagnose and resolve hardware, software, and network problems through various communication channels Route complex issues to internal 2nd and 3rd level IT support staff and manage user account provisioning Document incidents in ITSM tools and participate in training and knowledge transfer activities Required Qualifications 3 to 4 years of experience in help desk, voice customer service, and technical support Knowledge of Windows 10, Windows 11, macOS, Active Directory, and Exchange Online Experience with ServiceNow or equivalent ITSM tools Familiarity with Microsoft 365/Office 365, remote support tools, and mobile device support Proficient in troubleshooting client software and network connectivity issues Virtual Vocations Inc
Vacancy posted 3 days ago
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