Guest Experience Captain

Perlee is looking for a highly energetic, hospitality-driven Guest Experience Captain to help drive our tasting room experience with warmth, precision, and elevated service in the heart of Oregon wine country.This is not a traditional tasting room role.We are seeking someone who thrives in fast-paced hospitality environments, naturally connects with people, and understands how to create unforgettable guest experiences while driving strong sales performance. The ideal candidate brings the presence and leadership of a Michelin-level service captain combined with the energy of a top-performing luxury sales professional.You will help set the tone for Perlee every single day helping drive service, elevating the guest experience, working with the team in real time, and creating meaningful relationships with our guests and members.What You ll DoDrive daily tasting room service with confidence, warmth, and professionalismCreate a high-energy, luxury hospitality experience for every guestDrive wine sales, wine club conversions, and repeat visitationGuide guests through tastings with compelling storytelling and product knowledgeMaintain exceptional attention to detail in service, presentation, and hospitality standardsSupport and coach team members on the floor during serviceHelp orchestrate the flow and energy of the tasting roomBuild relationships with members, collectors, and VIP guestsHandle guest recovery situations gracefully and proactivelyAssist with private events and elevated guest experiences as neededWho You AreNaturally charismatic and highly personableSales-driven without feeling transactionalCalm under pressure and thrives in busy environmentsPassionate about hospitality, food, wine, and guest experienceDetail-oriented with strong emotional intelligenceA natural leader who leads by exampleAble to anticipate guest needs before they askExcited by creating memorable experiences and building communityPreferred ExperienceFine dining, Michelin-starred, luxury hotel, or elevated hospitality background strongly preferredWine knowledge appreciated, but hospitality instinct and sales ability matter mostExperience in luxury retail, members clubs, boutique hotels, or high-end restaurants is a plusExperience leading service teams or acting as a floor lead/captain preferredCompensation & PerksCompetitive hourly pay + tipsPerformance incentives tied to wine club and sales goalsWine discounts and team tastingsGrowth opportunities within a growing luxury hospitality brandA collaborative, energetic, and creative environmentAbout PerleePerlee is a luxury sparkling wine experience in Dundee Hills focused on intentional hospitality, elevated design, and unforgettable guest moments. We believe exceptional hospitality should feel polished yet deeply personal sophisticated without being pretentious.We are building something special and looking for people who want to help shape the future of the brand from the ground floor.To apply, please send your resume along with a short note about why hospitality excites you and what great guest experience means to you. #J-18808-Ljbffr Perlee Vineyards