Curacao Phoenix - Door Guard

Security Position

This position is responsible for the security and prevention of theft at all entrances at designated stores; has responsibility for the execution and enforcement of all company policies at all CURACAO stores; uses various types of equipment and techniques: enforces, secures, helps customers or employees with basic store questions; physically stands at designated entrances to enforce company policies and to provide customer service if appropriate; report on suspicious activities internal or external to Loss Prevention management.

This position reports directly to the Operations Manager except for cases of external or internal theft, they report to Loss Prevention Management.

Essential Duties

• Provide excellent customer service with a smile while verifying customer and employee supply receipts at the door.
• Enforce entrance and exit policies.
• Report suspicious activity (internal or external) to Loss Prevention management.
• Assist store management during opening and closing procedures.
• Assist store management during emergency situations
• Performs other duties as assigned or required.

Position Qualifications

Seeking candidates with professional presence and confident communication skills who can remain calm and assertive in challenging situations. In addition, the candidate must be able to physically intervene or restrain individuals when necessary to ensure safety.

To perform this job successfully, the individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be 18 years or older
• Must have guard card
• Minimum 6 months of security experience
• Bilingual English and Spanish
• May require ability to lift heavy objects and equipment weighing up to 35 pounds.
• Requires ability to walk, stand, stoop, crawl, kneel, climb, and push/pull objects.
• Knowledge of the Power of Arrest and detainment required.
• Valid government issued ID for police reports and court purposes
• Verbal and written communication skills
• Basic computer skills
• Ability to speak in public
• Team work oriented
• Dynamic and Enthusiastic
• Open to learn and to accept changes in a fast-paced mode
• This position requires a perceptive person, who is capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image. Incumbent must have understanding of the Company's policies and procedures
• Assist in shoplifter apprehension

Skills & Abilities

Education

• High School Diploma (or GED)

Experience

• 6 months loss prevention or security experience

Language Skills

• English and Spanish

Computer Skills

• Excel, Word

Certificates and Licenses

• Guard Card

Other Requirements

• Math Skills that allow the candidate to be able to add, subtract, multiply and divide using whole numbers, fractions, percentages and decimals

Work Environment

• Ability to work in a fast-paced environment

Physical Demands

• General - Lift / Carry - Push / Pull
• Stand - C - Reach above shoulder - O - 10 lbs. or less - O - 12 lbs. or less - O
• Walk - O - Climb - O - 11 – 20 lbs. - O - 13 – 25 lbs. - O
• Sit - N - Crawl - O - 21 – 51 lbs. - O - 26 – 40 lbs. - O
• Handling - C - Squat or kneel - O - 51 – 100 lbs. - N - 40 – 100 lbs. - O
• Reach Outward - C - Bend - O - Over 100 lbs. - N
• N (not applicable) = Activity is not applicable to this occupation.
• O (Occasionally) = Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
• F (Frequently) = Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
• C (Constantly = Occupation requires this activity more than 66% of the time (5.5+ hrs/day)