Full-time Medical Office Assistant (Kyle/New Braunfels)

Medical Office Assistant

Join our clinical team as a Medical Office Assistant at Aspire Allergy & Sinus and play a key role in delivering exceptional care to patients with allergy, asthma, and sinus conditions. In this role, you will support both the clinical and administrative sides of the clinic, assisting providers with patient care while also helping ensure smooth front-office operations. From greeting patients to administering allergy injections and coordinating patient information, you will help create a seamless and positive experience for every patient who walks through our doors.

What You'll Be Doing

Patient Care & Clinical Support

• Support assigned medical providers in delivering high-quality patient care throughout the clinic day
• Assist with the examination and treatment of patients under the direction of the provider
• Escort patients to exam rooms and obtain vitals, medical history, and current medications
• Communicate allergy testing procedures and treatment protocols to patients
• Administer subcutaneous, intradermal, and intramuscular injections as directed by the provider and within scope of practice
• Perform spirometry and other diagnostic testing accurately according to clinic protocols and provider direction
• Monitor incoming pharmacy shipments and prepare medications for patient pick-up
• Assist providers and clinical team members in responding to anaphylactic reactions and other urgent patient needs
• Document accurate patient information in the Electronic Health Record (EHR) system
• Maintain clinic flow and support patient volume to ensure timely and efficient care
• Reaching out to insurance providers to obtain CT authorizations

Patient Experience & Front Office Support

• Greet and check in patients while creating a welcoming and professional environment
• Answer incoming phone calls and provide accurate information and assistance
• Schedule and reschedule patient appointments using the clinic scheduling system
• Collect patient payments for appointments and outstanding balances
• Ensure patient demographic, insurance, and referral information is accurate in the EHR
• Reaching out to insurance providers to obtain CT authorizations.

Clinic Operations & Administrative Support

• Prepare patient charts and organize paperwork for upcoming appointments
• Scan and attach documents to patient records in the EHR
• Request medical records from outside providers when needed
• Coordinate allergen vial transfers and assist with clinical inventory tracking
• Maintain supplies in the clinic, front desk, and common areas
• Process incoming mail and assist with administrative clinic tasks
• Ensure end-of-day reports and logs are accurate and complete

Compliance, Protocols & Safety

• Follow all HIPAA regulations regarding patient privacy and confidentiality
• Adhere to OSHA requirements including universal precautions and sharps disposal guidelines
• Follow clinic protocols and directions provided by clinical leadership and medical providers
• Perform all testing and treatment in accordance with Aspire Allergy & Sinus clinical protocols and safety measures

Requirements

• Must have basic knowledge of medical terminology
• Must possess exceptional customer service skills
• Must be able to effectively and clearly communicate with others to exchange information effectively
• Must be able to administer subcutaneous, intradermal and intramuscular injections
• Must be able to manually take patient vital signs
• Must possess the ability to maintain effective working relationship with patients, medical staff and the public
• Must possess the ability to react calmly and effectively in a difficult or emergent situation
• Prolonged periods of standing, walking, bending, stooping, pushing, pulling, balance with full range of body motion including handling and lifting up to (20) lbs
• Requires manual dexterity sufficient to operate a computer/keyboard at (50) wpm, calculator, telephone, copier and fax
• Requires the ability to operate a motor vehicle to travel between clinics

Required education and experience

• Must have a valid driver's license
• 6+ Months of Front Office

Preferred education and experience

• Completed Medical Assistant Program or Degree
• 1+ Years of Medical Assistant Experience
• 1+ Years of Medical Receptionist Experience
• Medical Assistant Certificate, vocational nurse license or related experience
• Current CPR Certification

What Benefits Do We Offer Aspire Employees?

• Medical, Dental and Vision Insurance.
• Generous Paid Time Off and 10 Paid Holidays
• Free Allergy Testing and Discounted Treatments
• 401(k) + Generous Employer Match
• Employee rewards program!
• + More!

About Aspire Allergy & Sinus

We are a collective unit of passionate people who have come together to reinforce our cause: curing patients who suffer from allergy and sinus problems. We take great pride in hiring enthusiastic, talented individuals who believe in our cause and want to grow our company and its employees. We recognize that we thrive and achieve advanced patient care because of our ever-growing team. We are better together and there has never been a better time to help make a difference! Aspire currently stretches among numerous clinics throughout Arizona, Colorado, Florida, New Mexico, and Texas, with plans for several more additions. Do not miss out on the lifetime opportunity to help Aspire scale up and reach more patients in more states. Apply Now

Our Hiring Process

Stage 4: 2nd Round Interview with the Hiring Team Stage 5: Offer Extended! Stage 6: You're Hired! Stage 1: Application Reviewed Stage 2: 1st Round Interview Stage 3: Role Fit Assessment

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