Parts Sales Representative

Company Description Pete’s Auto Parts specializes in REO—recycled original equipment—providing quality used auto parts that are delivered on time and as described. We focus on offering reliable, cost-effective alternatives to new parts while maintaining high standards of performance and safety. Team members work in a fast-paced environment where accuracy and product knowledge are essential. Applicants can expect a culture that values efficiency, honesty, and customer satisfaction. We help customers keep their vehicles on the road with dependable recycled parts.

Role Description The Parts Sales Representative is a full-time, on-site role based in Jenison, MI. This position is responsible for assisting customers in person and by phone/web/text/etc: identifying correct parts, providing accurate pricing, and ensuring orders are processed promptly. Daily tasks include using inventory systems to check stock availability, communicating with customers and maintaining up-to-date product knowledge on recycled original equipment. The role also involves resolving customer inquiries, handling returns or exchanges, and following up on orders to support a positive customer experience. The Parts Sales Representative contributes to sales goals by recommending suitable parts and services while maintaining a professional and helpful demeanor.

Qualifications

• Customer Service and Customer Satisfaction skills to support positive interactions and repeat business.
• Sales skills to identify customer needs, recommend appropriate parts, and close orders effectively.
• Strong Communication skills for clear, professional interaction with customers, team members, and vendors.
• Basic automotive knowledge or experience in auto parts sales is required.
• Ability to use point-of-sale and inventory management systems; comfort with basic computer applications.
• Strong attention to detail, reliability, and ability to work in a fast-paced, on-site environment.
• Prior experience in automotive or parts sales is preferred.

Benefits

• FREE health insurance for you, small cost to add family members
• HSA Matching. We match $35 per bi-weekly paycheck
• IRA Matching - up to 4% of your gross income
• Paid time off - you accrue it immediately, can use vacation time, sick time and sick-of-it time off paid starting 120 days in.
• Employee discount (standard 10% but we can usually do a lot better than that!)
• After 5 years your birthday becomes a paid holiday
• Maternity/Paternity leave, the longer you work here the more is paid
• Bereavement leave, the longer you work here the more is paid
• Fun work environment that is more supportive than competitive!