Family Independence Program Manager (OFI), Program Accuracy & Continuous Improvement

Family Independence Program Manager Department of Health and Human Services (DHHS) Opening Date: August 10, 2026 Closing Date: August 21, 2026 Job Class Code: 5060 Grade: 28 (Supervisory) Salary: $63,689.60 – $90,438.40 per year Position Number: 20002-5198 Location: Augusta Currently, this position is not eligible for visa sponsorship or STEM OPT extensions. This position allows for partial telework with management approval. Core Responsibilities The Program Manager for Program Accuracy & Continuous Improvement (PACI) develops and oversees OFI's quality and continuous improvement function, ensuring OFI has trusted information about the accuracy of its eligibility work and translating that information into learning that improves outcomes statewide. While the initial highest priority is reducing the SNAP Payment Error Rate (PER), the long-term vision is to strengthen eligibility accuracy across OFI programs through consistent measurement, actionable insights, and continuous improvement. Reporting to the Associate Director of Strategy & Implementation, the Program Manager brings the department's vision for PACI to life by establishing and operating an integrated program that combines SNAP Program Integrity, Secondary Review (initially focused on self-employment), and MaineCare Quality Assurance. Working within the strategic direction established by the Associate Director, the Program Manager supervises two (2) PACI supervisors, implements consistent operating practices, oversees centralized case readings and Inter-Rater Reliability, and coordinates with policy, training, regional operations, and data partners to ensure eligibility accuracy data is timely, reliable, and actionable. The Program Manager will: Stand up the Secondary Review and MaineCare Quality Assurance functions, including hiring, onboarding, supervision, and establishing standard operating procedures and expectations. Transition supervisory case readings into PACI and implement a sustainable statewide Inter-Rater Reliability process. Establish effective governance, workflows, and partnerships across policy, training, regional operations, and data partners. Develop reporting and communication processes that translate quality review findings into actionable insights at the statewide, regional, office, and individual worker levels. Partner with Regional Operations to support supervisors in coaching staff using PACI findings, reinforcing both statewide learning and targeted development based on individual case review results. Create feedback loops that identify trends, inform improvement strategies, and evaluate whether changes improve eligibility accuracy. This role is an excellent fit for someone who has experience and interest in building a learning culture across broad systems. Given the nature of continuous improvement, the focus areas and priorities are expected to evolve, and the PACI Program Manager should be comfortable with adaptation. Minimum Qualifications An eight (8) year combination of progressively responsible education, training, and/or experience which involves at least four (4) years of supervisory, and/or project or organizational management in law, business, non-profit, or the public sector. The background of well-qualified candidates will demonstrate the following competencies: Applicants must address the following competencies Proven skill in identifying, gathering, and analyzing data trends across systems for management decision making. Manage strategic initiatives to meet identified continuous improvement needs. Exceptional organizational skills, attention to detail, and ability to balance competing priorities under tight deadlines. Demonstrated leadership skills in a collaborative work environment. Effective communication skills both orally and in writing. Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart. Agency information The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers. The Office for Family Independence (OFI) connects Maine people and families to services and programs that foster health, safety, resilience, and opportunity including MaineCare (Medicaid), the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), and other education and career programs. Benefits of working for the State of Maine No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including: Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year. Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value) , depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. Health Insurance Premium Credit – Participation decreases employee-only premiums by 5% . Visit the Office of Employee Health and Wellness for more information about program requirements. Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value). Retirement Plan – The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee. Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense. Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses. Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office. Living Resources Program – Navigate challenging work and life situations with our employee assistance program. Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act. Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions. State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Welfare. Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time. There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request. #J-18808-Ljbffr MaineGuide