Account Lead

Job TitleEssential Job FunctionsActs as primary contact with client at that particular site and is available to the client for escalation when necessaryWork as intermediary for communication between client and their operations teams and Crane Worldwide networkMaintain and identify problems with client KPI'sEscalate all issues with a shipment immediately to the client to insure prompt resolutionManage all client requests and follow up to insure that the client needs are metGuides work: May organize, set priorities, schedule and review work, but has no responsibility to hire, terminate, review performance or make pay decisionsResponsible for managing the client reports and assuring accuracyPlans layout of warehouse and other storage areas, considering turnover, size, weight, and related factors of items stored.Lead or assist in new client implementation requirements from a system, process, and documentation standpoint.Work directly with the operational staff, leadership, and client's staff to understand business requirements, and how to implement new processes to accomplish mutual goals.Learn to operate, navigate, and train CWW Employees on warehouse systems, processes, and procedures.Other duties as assignedOther Skills & AbilitiesStrong leadership, exhibits confidence in self and othersExcellent written and verbal communication skillsDemonstrates effective negotiation and closing techniquesExcellent organization and problem-solving skillsMeets challenges with resourcefulnessGenerates suggestions for improving workWorks well in a team environmentPhysical RequirementsTalking, hearing and using hands to operate computer equipmentVision abilities required by this job include close vision and the ability to adjust focusBe able to lift 50 lbsAbility to drive a forklift and become certified by Crane WorldwideEducation & ExperienceHigh school diploma or GED/Bachelor's degree preferred3 to 5 years' experience or combination experience and educationCertifications & LicensesProfessional certification may be required in some areas.Why Should You Work for Crane?At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.We offer:Quarterly Incentive Plan136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal UseExcellent Medical, Dental and Vision benefitsTuition Reimbursement for education related to your jobEmployee Referral BonusesEmployee Recognition and Rewards ProgramPaid Volunteer Time to support a cause that is close to your heart and contributes to our communitiesEmployee DiscountsWellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution ratesCome join the leader in logistics and take your career in the right direction.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We maintain a drug-free workplace and perform pre-employment substance abuse testing.This position requires the final candidate to successfully pass an E-Verify Check.Company benefits are contingent upon meeting eligibility requirements and plan conditions.