Migration Operations Specialist:

Akraya

Job Description

Primary Skills: Excel Data Mastery, Salesforce Administration, Zendesk Support Pro, Analytical Problem Solver, Process Execution Expert
Contract Type: W2 ONLY
Duration: 12+ months
Location: San Jose, CA
Pay Range: $17-$19/hr on W2

Summary:
We are looking for a detail-oriented specialist to support the migration of partners to a new platform, ensuring smooth transitions and data integrity. This role involves executing high-volume migration tasks, resolving technical issues, and maintaining clear communication with partners. The specialist will manage data, track progress, and utilize ticketing systems to ensure efficient operations throughout the project.

Key Responsibilities:

Execute repetitive, high-volume migration tasks with precision.
Investigate and troubleshoot migration blockers to find root causes.
Serve as the primary contact for partners during the migration process.
Maintain accurate migration progress records in Salesforce and Excel.
Manage migration inquiries and technical issues using Zendesk.

Must-Have Skills:

Advanced Microsoft Excel and Salesforce proficiency.
Experience with Zendesk or similar ticketing systems.
Exceptional verbal and written communication skills.

Domain/Industry Experience:
Managed Service Provider (MSP) business model experience is preferred.

Industry/Education Experience:
Role focused on driving operational excellence, ensuring accurate data management, and supporting marketing campaigns and executive programs.

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment . Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!

Apply

Vacancy posted 3 days ago

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