Showroom Sales Manager

Job Description

Showroom Sales Manager

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Location: Seattle, WA | Full-Time

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About Chown Hardware

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For five generations, Chown Hardware has built its reputation on exceptional products, trusted industry relationships, and a commitment to outstanding customer service. With three showrooms throughout the Pacific Northwest, we bring together some of the world's finest decorative plumbing, architectural hardware, and lighting brands to serve the residential and commercial design communities.

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We believe our people are at the heart of what makes Chown special. Our showrooms are more than places to discover beautiful products — they are collaborative environments where customers, designers, builders, architects, and our team come together to bring projects to life.

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We are looking for an experienced and motivated Showroom Sales Manager to lead our Seattle showroom team, develop talent, build lasting customer relationships, and drive continued growth.

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About the Role

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The Showroom Sales Manager is responsible for the overall success of the showroom, including its people, sales performance, customer experience, and day-to-day operations.

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This is a hands-on leadership position for someone who enjoys working alongside a team, developing strong sales professionals, and creating an environment where people are motivated to do their best work.

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The ideal candidate understands that successful showroom management is about balancing business results with relationships, product knowledge, teamwork, and an exceptional customer experience.

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You will work closely with the Regional Manager, Vice President of Residential, and other Chown leaders to establish sales goals, identify opportunities for growth, and ensure the showroom reflects the high standards and values of Chown Hardware.

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Experience in decorative plumbing, architectural hardware, lighting, luxury retail, or the broader design and construction industry is highly valued.

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What You'll Do

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Lead and Develop Your Team

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• Provide leadership, direction, and day-to-day support to showroom sales representatives and support staff.
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• Foster a positive, collaborative, and accountable team environment that reflects Chown's culture and values.
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• Recruit, hire, onboard, train, and develop employees, helping each individual reach their professional potential.
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• Establish clear expectations, provide ongoing feedback, and conduct employee performance reviews in partnership with leadership.
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• Coordinate employee schedules and ensure appropriate showroom coverage.
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• Encourage continued learning, product education, and professional development.
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• Address employee performance and workplace concerns in a timely and constructive manner, consistent with company policies.
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Drive Sales and Business Growth

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• Lead the showroom toward established sales, profitability, and growth objectives.
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• Work alongside sales representatives on customer projects, helping develop solutions, strengthen relationships, and close business.
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• Establish individual and team sales goals in collaboration with the Regional Manager and Vice President of Residential.
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• Monitor sales performance, identify trends, and use reporting and business data to recognize opportunities for improvement.
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• Develop strategies to expand market share, strengthen existing accounts, and attract new customers.
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• Partner with Outside Sales to develop new business opportunities and strengthen relationships throughout the territory.
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• Maintain a thorough understanding of the local market, competitive landscape, customer base, and industry trends.
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• Build relationships with key clients and support the team in negotiating and securing important projects.
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Create an Exceptional Customer Experience

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• Set the standard for customer service and ensure every customer interaction reflects the Chown experience.
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• Build and maintain strong relationships with designers, architects, builders, contractors, homeowners, and other industry professionals.
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• Work directly with customers to understand their project needs and recommend appropriate products and solutions.
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• Support employees in resolving challenging customer situations and finding solutions that maintain customer confidence and satisfaction.
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• Promote a collaborative approach to customer service across showrooms, departments, and sales channels.
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Manage the Showroom Experience

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• Maintain an inviting, organized, and professionally presented showroom that reflects Chown's brands and standards.
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• Oversee visual merchandising, product displays, and showroom presentation.
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• Identify opportunities for display improvements, product updates, and new brand introductions.
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• Work with vendors and internal teams to coordinate merchandising initiatives and showroom improvements.
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• Ensure daily showroom operations run efficiently and company policies and procedures are followed.
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• Monitor showroom expenses and contribute to responsible budgeting and resource management.
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• Represent Chown in the Community
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• Build and maintain relationships throughout the local design, architecture, building, and construction communities.
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• Represent Chown at industry events, trade association meetings, and other professional gatherings.
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• Develop strong partnerships with key vendors and manufacturer representatives.
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• Collaborate with other Chown showrooms and departments to share knowledge, opportunities, and best practices.
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What We're Looking For

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• We recognize that great showroom leaders come from different backgrounds. We are looking for someone who brings a combination of leadership experience, sales ability, business awareness, and a genuine interest in developing people.
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• Experience and Background
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• Three to five years of management or supervisory experience, preferably in a sales-driven or customer-facing environment.
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• At least three years of experience in decorative plumbing, architectural hardware, lighting, luxury retail, or a related industry is preferred.
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• A demonstrated history of achieving sales goals and contributing to business growth.
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• Experience coaching, developing, and managing a team.
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• Experience building and maintaining long-term customer and business relationships.
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• Leadership and Communication
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• Strong interpersonal, written, and verbal communication skills.
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• Ability to motivate, develop, and hold team members accountable.
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• A collaborative leadership style with the ability to build trust and foster teamwork.
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• Strong organizational skills, attention to detail, and follow-through.
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• Ability to navigate challenging customer and employee situations with professionalism and good judgment.
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Business and Sales Acumen

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• Self-motivated, results-oriented, and comfortable working toward established goals.
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• Strong sales skills and an understanding of relationship-based selling.
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• Ability to analyze sales performance, identify opportunities, and develop strategies for growth.
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• Comfortable balancing daily operational responsibilities with longer-term business objectives.
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• Proficiency with standard business technology and reporting tools.
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• Education and Experience
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• A bachelor's degree in Business, Management, Sales, or a related field is preferred. Equivalent professional experience, industry knowledge, and demonstrated leadership ability will also be considered.
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Additional Requirements

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• Ability to read and interpret company policies, operating procedures, and related business documentation.
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• Ability to prepare routine reports and business correspondence and communicate effectively with customers, employees, and business partners.
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• Valid driver's license, acceptable driving record, and automobile liability coverage or access to an insured vehicle.
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Compensation and Benefits

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Annual Salary: $80,000–$90,000, depending on experience and qualifications.

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Chown Hardware offers a competitive benefits package, including:

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• 401(k) and company matching
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• Medical, dental, and vision insurance
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• Flexible spending account
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• Employee assistance program
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• Employee discount
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• Paid time off
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• Professional development assistance
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Position Type: Full-Time, In Person

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Location: Seattle, Washington

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