Account Associate

Job Description

Job Description

About TrustPoint Insurance Agency

TrustPoint Insurance Agency is a growing, independent insurance agency based in Burlington, Kansas. We serve local businesses and families with the kind of personal, dedicated service that big companies simply can’t replicate. We’re proud of our community roots, our culture of growth, and the team we’ve built — and we’re looking for the next great person to join us.

We live by four core values that shape everything we do:

• Growth Focused — Level Up: Always getting better. We invest in your growth and expect you to invest in your own.
• Team Player — Win as One: We win together. Collaboration and mutual support are at the heart of everything we do.
• ☀️ Attitude — Choose the Bright Side: Positivity leads the way. We come to work with intention and energy.
• Service Minded — Go the Extra Smile: Service with heart. We don’t just help clients — we make them feel genuinely cared for.

The Role

We’re looking for an Associate to support our commercial property & casualty (P&C) team. This is an in-office position in Burlington, KS — where you’ll be working side-by-side with an experienced team to deliver exceptional service to our business clients while growing your own skills and knowledge along the way.

This is a wonderful opportunity for someone who wants to grow in a professional environment, build meaningful relationships, and be part of a team that values every contribution.

Key Responsibilities

• Support account managers with daily tasks, including processing policy changes, endorsements, certificates, and client communications
• Help manage client follow-ups, renewal timelines, and open to-do items so nothing gets missed
• Answer inbound calls and emails with professionalism and a warm, helpful attitude
• Update and maintain accurate client records in the agency management system
• Assist with auditing new business files for accuracy and completeness
• Help prepare and distribute client onboarding materials post-sale
• Support marketing efforts by engaging with agency social media content and suggesting content ideas
• Jump in wherever the team needs help — flexibility and a team-first mindset are key

What We’re Looking For

• Excellent interpersonal and communication skills — you’re great on the phone and in person
• Highly organized with a sharp eye for detail
• Motivated, proactive, and eager to learn
• Comfortable in a fast-paced office environment
• Tech-savvy and able to learn new systems quickly
• A positive attitude and team-player mindset — this is non-negotiable
• Prior experience in customer service, office administration, or a professional setting is a plus
• Kansas P&C insurance license is a bonus — or willingness to obtain one (we’ll support you!)

Why TrustPoint?

• A genuinely supportive team culture where your contributions are noticed and celebrated
• Room to grow, learn, and take on increasing responsibility over time
• Work with people who love what they do and show up with great energy every day
• Be part of a community-rooted agency that makes a real difference for local businesses
• Full-time, stable, in-office position right here in Burlington — no commute headaches!
• 401k w/ match, Health Benefits (dental, vision, long-term disability, life insurance)
• Flex leave scheduling
• Paid continuing education

How to Apply

Ready to join a team that truly lives its values? We’d love to hear from you! Submit your resume and a short cover letter telling us a little about yourself and why you’d be a great fit for TrustPoint. No Phone Calls. 

We review every application personally — so don’t be shy. Tell us something memorable!

TrustPoint Insurance Agency is an equal opportunity employer committed to fostering a diverse and inclusive workplace.