Customer Digital Representative - Sarasota

Cool Today Is Now Hiring Customer Digital Representative

Cool Today is now hiring customer digital representatives. Competitive hourly pay and exceptional work life balance are just some of the benefits. Looking to work for a company that puts people first? Cool Today offers a robust benefits package, professional development, and a fun and collaborative environment. Perhaps a 401K match means the most to you?

Cool Today is Florida's premier heating and cooling company. We are dedicated to delivering the best customer service experience every day. We are passionate about growing our business through lifelong relationships with our customers, team members, and community.

What's in it for me?

• Market value compensation
• Looking for full time: Monday through Friday schedule!
• Robust PTO plan
• Health, vision, and dental plans for you and your family to choose from
• 401K retirement plan with company match up to 30%
• Life insurance, short-term and long-term disability
• Special program options: FSA, EPA, legal services, and identity theft
• Continuous training for your professional development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Responsibilities

What will I do?

• Respond to inbound customer inquiries across phone, chat, SMS, website leads, and online messaging platforms
• Manage and respond quickly to digital leads generated through Google, local services ads (LSA), Yelp, website chat, and other marketing channels
• Convert inbound inquiries into booked service appointments within ServiceTitan
• Maintain fast response times and deliver an exceptional customer experience
• Handle inbound and outbound customer communications
• Follow up on open, missed, or unconverted leads to maximize booking opportunities
• Maintain accurate customer information and scheduled appointment details
• Collaborate with dispatch and operations teams to ensure smooth scheduling and communication
• Receive and document completed work orders from field technicians
• Escalate unresolved customer concerns to the appropriate departments when necessary
• Identify opportunities to promote additional services, memberships, or products when appropriate
• Help support the company's marketing and customer engagement efforts by ensuring every lead receives timely and professional communication

Qualifications

Do I have what it takes?

• College degree preferred but optional
• 1-year customer service experience
• 1 year of marketing, marketing lead, or digital marketing experience
• Basic computer proficiency, particularly with Microsoft applications
• Experience with ServiceTitan is a plus
• Must be fluent in reading, writing, and speaking English and must be able to sit for long periods of time

Wrench Group and its affiliates are proud to be an equal employment opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.