Patient Services Coordinator III

Patient Services Coordinator

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

Shift: Monday - Friday: 8AM until 4:30 PM

Job Responsibilities

This position will initially work in the facility's call center before transitioning to front-office responsibilities, including patient check-in and check-out. The call center is supported by a team of six Patient Services Coordinators (PSCs). While working in the call center, the majority of the workday will be spent handling live patient calls. Candidates should be comfortable spending the majority of their workday on the phone in a fast-paced call center environment.

• Patient Registration & Check-Out: Register patients, verify demographics and insurance, collect co-pays and balances, process payments, and complete required documentation.
• Scheduling: Schedule new and established patient appointments based on patient needs, provider availability, and urgency.
• Epic & Billing: Resolve Epic work queues, charge errors, claim edits, denials, and insurance issues. Assist with charge capture and billing questions.
• Administrative Support: Answer phones, manage messages, file records, and provide accurate follow-up to patients and staff.
• Teamwork & Patient Experience: Collaborate with the healthcare team, support process improvements, and provide professional, compassionate service while keeping patients informed throughout their visit.

Qualifications

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID 190626