Support Associate

Support Associate# Support AssociateALGONA HWY 18 HOME OFFICE - ALGONA, IA 50511## OverviewSalary Range$19.50 - $23.00 HourlyPosition TypeFull Time## DescriptionPharmacists Mutual Insurance Group has an opening for a Support Associate. This role assists with various administrative tasks within the Company which include mailroom duties, as well as other administrative tasks as assigned.Support Associate* Entry Level.**Essential Functions**Essential functions may include, but are not limited to the following:* Handles all tasks in regards to picking up, sorting, and delivering mail.* Supports the insurance operations through processing of incoming documentation.* Duplicates, collates, assembles, mails, and distributes materials as instructed.* Operate equipment to complete daily print of policies and prepare for mailing.* Understands computer operations and is capable of navigating multiple applications simultaneously and accurately.* Acts as the backup to the front desk in assisting visitors and answers telephone calls, takes messages or refers the caller to the appropriate staff.* Maintains customer files in storage.* Represents the Company by providing superior internal and external customer service.* Effectively manages and prioritizes assigned projects and deadlines.* Manages multiple tasks at once.* Ensures data quality, accuracy, and timeliness.* Works with suppliers on ordering products for the operations of the mailroom.**Knowledge, Skills and Abilities*** Knowledge of standard office practices and procedures, and distributing mail.* Ability to operate equipment necessary to print, assemble, and mail documents, including troubleshooting routine issues.* Knowledge of telephone etiquette.* Ability to organize and prioritize work.* Obtain and utilize sensitive information discreetly and objectively.* Maintain records, prepare reports and conduct correspondence related to the work.* Correct English usage, spelling, grammar, vocabulary and punctuation.* Displays strong interpersonal skills.* Presents oneself in a positive, professional manner.* Uses initiative and applies innovative thinking.* Establishes and maintains effective working relationships in a team environment through written and oral communication.* Contributes effectively to the accomplishment of Company and department goals and objectives.* Collects, interprets, and inputs data efficiently and accurately.* Determines when and how to escalate concerns to the appropriate level of management.* Utilizes computer and related software effectively.* Skilled in speaking the English language; any additional languages would be helpful.* Basic knowledge of Microsoft computer programs.## Qualifications**Experience and Education Qualifications**Support Associate* High School Diploma or equivalent and 1 year of related experience; or* Associate’s DegreeSpecial Requirements, Licenses and Certificates* Must possess and maintain a valid driver’s license for mail delivery/pickup from the post office.Physical Requirements* Vision sufficient with correction to read small print in communications, policies and on the computer screen* Hearing or other means sufficient to understand conversations in person and over the telephone* Speech sufficient to make oneself heard in person and over the telephone* Mobility sufficient to move around in an office setting* Dexterity sufficient to operate standard office equipment* Strength sufficient to lift and carry routine office equipment weighing up to 30lbs.* Endurance sufficient to maintain productivity throughout entire shiftIn addition to a competitive salary, eligible employees may receive an annual discretionary bonus and access to our benefits package, including: * Health, Dental, Vision & Life coverage* 401(k) with Company Match* Paid Time Off* 8 Paid Holidays* Volunteer Time Off* Paid Parental Leave* Hybrid/Remote Work Options* Employee Assistance Program* Tuition ReimbursementPharmacists Mutual Insurance Group is an Equal Opportunity Employer. #J-18808-Ljbffr Pharmacists Mutual Insurance Company