AV Support Technician

Audio Visual Support Team Member

As a member of the Audio Visual (AV) Support team, the incumbent, with a minimum of 3-6 years technical experience managing staging and audio-visual events and good understanding of AV devices (e.g. Clickshare and Procom). Excellent communication and problem-solving skills.

Responsibilities:

• Set up, operate, maintain and repair equipment used to enhance live events, such as microphones, video recorders, projectors etc.
• 1st level troubleshooting for all end user and AV devices in the conference rooms Ex.: Click shares, Procom, Phones.
• Install and maintain audio visual equipment including display devices, projectors, televisions, camera systems, video teleconferencing systems (VTC), microphones and speakers.
• Hands and eyes support (deploy, rack, stack, patch, cable) of AV devices.
• Perform inventory management of equipment, wirings, and accessories to avoid any shortages.
• Does racking/stacking, rebooting, cabling and work on the instructions given by L2 teams.
• Provide excellent equipment services to meet client expectations.
• Perform equipment additions, removals, repairs, replacements and inspections.
• Prioritize and complete work orders accurately and timely.
• Provide technical assistance to other Technicians when required.
• Tracking and resolution of all Incidents and Service Requests related to the break fix. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
• Perform hardware inventory management of assets in stockroom and update of equipment status in Remedy.
• Coordinate and manage replacement of faulty parts under OEM support.
• Participate and support SWAT team activities in response to Incident/problem resolution.
• Timely conversion of Incidents to WOs
• Maintain adequate spares inventory at all time.
• Timely WO assignment to the appropriate support team as soon as spares arrive on site.
• Provide live webcast support to big forums and meetings as may be required
• Perform routine maintenance (e.g. restarting classic Clickshares, changing of projector bulbs)
• Replace worn out AV cables, liberty rings etc.
• Tidy up AV cabinets, AV equipment on table, VC units.
• Perform Software upgrade and test with the help of Calgary AV team.
• Create and maintain AV related end user documents.
• Create training documents/ Instruction manual for AV technology
• Provide quick training on using AV technologies (VC, Trios, 360 cameras etc.