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Front Desk Client Care Specialist

The Wingate Collective LLC

Job Description

Job Description

Benefits:

  • Employee discounts
Job description:

Front Desk Client Care Specialist - Evenings and Saturdays

Business Hours: Mon 9:00-3:00, Tues thru Fri 9:00-7:00, Sat 9:00-5:00

If you’re energized by client care, thrive in a fast-paced environment, and want to be part of a salon and spa that values warmth, professionalism, and excellence—we want to meet you!

Evenings and Saturdays are required, approx. 25 hours

Key Responsibilities:

  • Greet clients with genuine warmth and professionalism during check-in and check-out, setting the tone for a relaxing experience
  • Schedule and coordinate appointments seamlessly using our advanced booking system
  • Communicate clearly and professionally with clients and team members—whether by phone, email, text, or in person
  • Keep the front desk area tidy, organized, and welcoming to ensure smooth daily operations
  • Share details about our services, packages, and promotions to help clients make the most of their visit
  • Respond to client inquiries and resolve concerns with grace, speed, and professionalism
  • Support housekeeping with laundry and tea service prep to maintain our signature Wingate ambiance
What We’re Looking For:

  • A positive attitude and polished communication skills that make clients feel welcome and cared for
  • At least 1 year of customer service experience—bonus points if you’ve thrived in a fast-paced, client-facing role
  • Strong organizational skills and a sharp eye for detail—you keep things running smoothly
  • Confident with computers and a quick-learner when it comes to new systems and tools
  • Reliable availability for evening shifts and Saturdays—this is essential to support our busiest times
Why Join Us?

  • Be part of a warm, collaborative team that celebrates professionalism, creativity, and client care
  • Work in a renowned salon and spa where every detail is designed to delight
  • Enjoy exclusive employee perks, including discounts on luxurious treatments and premium retail products
  • Play a key role in creating unforgettable experiences for every guest who walks through our doors
If you’re passionate about creating beautiful experiences and thrive in a fast-paced, client-focused environment—this is your moment.

Job Type: Part-time

Work Location: In person

Vacancy posted 23 days ago
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