Veterinary Receptionist/Customer Service Representative

Veterinary Receptionist/Customer Service Representative

Grand Blanc, MI

Cross Veterinary Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $16-18 per hour, for each hour worked
• This is a part-time position, with availability needed Monday-Friday. No weekends!

Full-time benefits package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially ClienTrax, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Why choose Cross?

Keeping pets healthy and people happy has been our office motto since we opened in 1997! With a focus on preventative care, our 4-doctor clinic offers a range of services including routine check-ups, vaccinations, and advanced diagnostic procedures, including laser surgery, dentistry, and ultrasound. Our experienced team prides itself on providing personalized attention and creating a welcoming environment for pets and their families. We strive to keep up to date on the ever-changing knowledge and technology in veterinary medicine, and value continuing education for our team. If you are interested in practicing a high-standard of medicine in a colorful and upbeat work environment, apply today!