Lead Medical Reimbursement Technician

Job Title Lead Medical Reimbursement Technician Job Description Major duties may include, but are not limited to: Conducts follow-up contact with customers through telephone, electronic, or written media to ensure services provided were adequate and appropriate. Provides customer support to facilitate the relief of a customers debt by communication and various debt relief options. Provides education and assistance through telephone or written correspondence concerning programs administered to assist customers and their families. Explains the intricacies of the Medical Care Cost Recovery program to customers and their representatives. Distributes and balances workload and tasks among employees in accordance with established work flow. Work Schedule: Monday - Friday, 8:00am - 4:30pm Compressed/Flexible: May be discussed to meet the needs of the agency. Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: PD04559A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized