Multi-Department Associate - Worldmark Spencer Resort

Job Summary The Multi‑Functional Resort Associate is a cross‑functional position that is responsible for two or more functions within various daily resort operations. This position ensures that all owners, guests and associates receive our Hospitality with Heart service. Essential Job Responsibilities Perform at least two resort functions on a regular basis. Guest Services Perform daily Guest Services functions such as guest check‑in and check‑out, answering phones, completion of shift check‑list, and posting charges for copies, laundry, food & beverage, and convenience store outlets etc. Drive company Shuttle to transport Guests to Local Attractions when needed. Drive the Resort Shuttle and transport Guests when needed. Make, confirm and cancel reservations for guests. Answer a variety of questions for guests pertaining to their reservations. Respond courteously, efficiently and professionally to guest service requests. Direct owner and guest requests to the correct department. Perform light administrative duties such as sending e‑mail correspondence, use of office equipment, posting in Teams, and use of Microsoft Office. Housekeeping/Common Area Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms. Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies. Makes beds. Replenishes supplies, such as kitchenware and toiletries. Sorts, counts, folds, marks, or carries linens. Inspects resort units, ensuring they are clean, functional, and sanitized for owners and guests. Report status of assignments and communicate readiness of units to Guest Services using property management system. Records, delegates and monitors Housekeeping and Maintenance activity using HotSOS or manual tracking. Maintains resort interior by dusting and polishing furniture, counters, mirrors, fixtures; washing floors, windows, counters, walls, and woodwork; sweeping, scrubbing and mopping floors; cleaning and vacuuming carpets; re‑supplying restrooms and locker rooms with necessary paper products. Removes trash and maintains interior appearance by picking up debris, emptying containers, transporting materials to disposal area; recycling materials. Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors. Operator/PBX Operate switchboard, intercom and two‑way radio to relay incoming, outgoing and interoffice calls and messages. Furnish information/phone numbers to callers as requested or make sufficient inquiries necessary to refer the caller to the appropriate resort personnel, sales or marketing or outside vendor. Assist guests with voice mail. Dispatch maintenance and housekeeping staff to guest rooms as needed. Shuttle Driver (NON CDL) – Handle shuttle transport as required. Benefits Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Paid time off (depending on position) Parental leave Holidays Wish day paid time to volunteer at an approved organization of your choice 401(k) with employer match (subject to eligibility requirements, including tenure) Legal and identity theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Equal Opportunity Statement We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to View email address on click.appcast.io, including the title and location of the position for which you are applying. #J-18808-Ljbffr Travel Leisure Resort Development Inc