Collections Specialist

Collections Specialist

Are you a driven Accounting Professional with a background in Collections who would like to work in a high-growth, quickly evolving environment? Do you feel inspired to solve customer problems and provide resolutions while being part of a caring and collaborative team? Are you seeking a professional environment where career growth and development opportunities arise?

Off Duty Management's Accounting Team works onsite at our Corporate Office located in Katy, Texas. We offer a no-cost solution that helps law enforcement agencies nationwide to manage and execute their off-duty programs and assignments. Our services include 24/7 customer support, handling inbound service requests, scheduling, time and attendance, payroll, and invoicing.

Job Overview

The Collections Specialist is responsible for managing assigned accounts from invoice delivery through payment and resolution. This role requires active collection follow-up, account reconciliation, and the ability to research billing and payment discrepancies to identify the reasons for nonpayment. This position is expected to take ownership of assigned accounts, proactively resolve collection issues, maintain accurate documentation, and escalate risks or unresolved items as needed.

Responsibilities

• Manages assigned accounts independently to ensure accurate and timely collections, account reconciliation, invoice delivery, and resolution of outstanding balances.
• Reviews AR aging and account activity to prioritize collection efforts and identify balances requiring additional research or escalation.
• Executes collection strategy for assigned accounts, including consistent follow-up, outreach, and documentation of activity.
• Ensures all assigned accounts are actively worked on, and no aging or balances remain without appropriate follow-up.
• Achieve collection targets through phone calls and customer relationship management.
• Reconciles customer accounts by reviewing invoices, payments, credits, adjustments, and account activity to identify and resolve discrepancies.
• Researches payment discrepancies, short payments, unapplied or misapplied payments, credits, and other account variances.
• Identifies the root cause of outstanding balances and takes appropriate action to move accounts toward resolution.
• Ensures invoices are delivered accurately and timely, including portal submissions, and follows up on any delays or invoice delivery issues.
• Escalates complex or unresolved issues to the Senior or the Supervisor in alignment with established processes.
• Monitors assigned inbox, calls, and communications, ensuring timely and professional responses aligned with vendor/customer experience expectations.
• Maintains accurate vendor billing contacts and updates account information to support invoice delivery and collections.
• Partners with the Cash Application Specialist to research and resolve unapplied or misapplied payments and account discrepancies.
• Follows established procedures, controls, and SOPs to ensure accuracy and compliance.
• Collaborates with internal teams to resolve billing, payment, and account issues efficiently.
• Assists with onboarding new accounts and supports accurate setup of billing structures.
• Adheres to all company policies, procedures, and business ethics standards.
• Performs other duties as assigned to support departmental and organizational goals.

Skills/Qualifications

• Strong experience in accounts receivable and collections, with demonstrated ability to actively manage past due balances and drive resolution through consistent follow-up.
• Strong analytical and problem-solving skills with the ability to research account activity across multiple transactions and identify the cause of account discrepancies.
• Strong attention to detail with a high level of accuracy in data entry and account management.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Effective communication skills, with the ability to interact professionally with vendors/customers and internal teams, including handling collection-related conversations.
• Demonstrates accountability and ownership of assigned work, including consistent follow-through and escalation when needed.
• Proficiency in Microsoft Excel, including the ability to analyze account activity and perform account reconciliations, as well as general Microsoft Office applications.
• Experience working with accounting or ERP systems (NetSuite preferred).

Education/Experience

• A high school diploma is required; an associate's degree in business or accounting is a plus.
• 3+ years of hands-on B2B accounts receivable and collections experience, including experience managing customer accounts, researching payment discrepancies, and performing account reconciliations.

Benefits

• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)

Job Type: Full-time & On-Site / Monday Friday: 8 am 5 pm

Off Duty Management is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

This Organization Participates in E-Verify.