Intern - IT

IT Support Intern

An IT Support Intern provides foundational technical assistance within the IT department, helping to maintain and troubleshoot hardware, software, and network systems. This role offers hands-on experience and exposure to real-world IT operations, making it ideal for students pursuing degrees in computer science, information systems, or related fields.

Your responsibilities include:

• Help Desk Support: Respond to and resolve user-submitted tickets for hardware, software, and network issues.
• Hardware Setup: Assist in configuring and deploying new employee workstations, including computers, monitors, and peripherals.
• Software Maintenance: Install, update, and patch applications and operating systems to ensure security and functionality.
• Involvement in IT Security audits including ITGC, IATC and Tisax.
• Process automation through use of scripting or AI. Use of Microsoft Copilot agents to automate daily IT tasks and reduce manual workload.
• Network Assistance: Troubleshoot connectivity problems and help users access network resources.
• Inventory Management: Maintain accurate records of IT assets including hardware, software licenses, and mobile devices.
• Documentation: Create user-friendly guides and document technical processes for internal use.
• Security Support: Assist with user account management and implementation of basic security protocols.
• Project Participation: Contribute to ongoing IT projects such as system upgrades, data migrations, and technology rollouts.

We are looking for someone with:

• High School Diploma
• Currently pursuing a degree in Computer Science, Information Systems, Software Engineering, or a related field.

Your preferred qualifications include:

• Ability to review current IT audit controls and determine methods to automate data collection and processing.
• Strong knowledge of AI models and the ability to create processes and automations to streamline IT workload.
• Strong verbal and written communication skills.
• Self-motivated and service-oriented with a strategic mindset.
• Ability to work independently and collaboratively in a team environment.
• Basic understanding of A/V integration and installation is a plus.
• Strong understanding of Microsoft Copilot agents.
• Familiarity with Microsoft Office Suite and basic troubleshooting tools.
• Exposure to Active Directory, network infrastructure, and IT ticketing systems.
• Experience with scripting (e.g., PowerShell, Bash) and database management is beneficial.

Special knowledge/skills:

• Proficient computer knowledge and skills, Microsoft Office (Word, Excel, PowerPoint)
• Professional communication skills (written and verbal)

Physical demands/work environment:

• Normal amount of sitting or standing, average mobility to move around an office environment, able to conduct normal amount of work at a computer.
• Office-based with potential for remote support tasks.
• May require flexible hours to support executive staff or urgent technical issues.
• Interns may be involved in onboarding activities and walk-up support traffic.

Awareness, Unity, Empowerment

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.

Worker Type: Student / Co-Op

Group: Magna Electronics