Sales Associate - Full Time (Planet Hollywood LV )

Retail Sales Associate

The Retail Sales Associate provides excellent customer service and actively promotes the selling of merchandise, operates a cash register and handles all payment transactions for purchase. The Retail Associate receives, unpacks, folds and puts away the daily deliveries of merchandise. He or she employs selling techniques required for the position. The Retail Sales Associate ensures that the selling areas are neat and clean and complies with visual standards. All retail employees should be outgoing, upbeat, energetic and reliable.

Maintain customer service levels in accordance with Total Service standards

Embrace the Spotlight on Service

Acknowledge and greet guests with a smile

Be courteous and create a warm, friendly atmosphere for the guest

Be knowledgeable about the Total Rewards program and the benefits it offers the guest

Be knowledgeable of the hotel property and the amenities it has to offer

Assist guests in finding requested products, including calling other stores if needed

Partner with fellow associates to create a strong team

Communicate all daily activities to the next shift and the Supervisor on Duty

Promote the selling of merchandise and upsell products

Develop an excellent understanding of product assortments across all retail stores

Be knowledgeable about products sold and alert management of customer product needs

Be knowledgeable on register operations and handle all payment transactions

Ensure necessary supplies are in place for the next shift (register tape, bags, tissue, etc.)

Comply with all cash management policies and procedures

Report cash register malfunctions to the Supervisor on Duty

Ensure money is not left unattended

Receive, unpack, fold, and put away daily merchandise deliveries

Complete stock counts as requested

Receive shipments in a timely manner

Merchandise according to planograms and notify supervisors of discrepancies

List items needed for replenishment and relay information to the Supervisor on Duty

Inform the Supervisor on Duty of overstock items, slow sellers, fast sellers, and customer requests

Ensure balanced sizing within softline assortments

Work with supervisors to display inventory according to planograms

Maintain visual and merchandising standards per company guidelines

Ensure folding is completed throughout the day and softlines are hung in proper size order

Confirm correct signage is in place for sale or special purchase items

Assist with physical inventory counts twice a year

Attend mandatory meetings and training sessions

Complete job assignments as directed by the Supervisor on Duty

Assist with associate sales, inventories, and special events as requested

Knowledge of customer service standards and selling techniques

Ability to learn and retain information regarding products, rewards programs, and hotel amenities

Ability to operate cash registers and process transactions accurately

Ability to follow company policies, procedures, and visual merchandising guidelines

Strong communication skills for working with guests, associates, and supervisors

Ability to work effectively as part of a team

Dependable attendance and punctuality in accordance with company guidelines

ADDITIONAL REQUIREMENTS

Ability to stand for extended periods of time

Ability to perform repetitive tasks such as folding, hanging, and stocking merchandise

Ability to lift, carry, and transport merchandise and supplies

High-volume retail environments may require additional physical labor, including stocking coolers and transporting stock from remote storage locations

Ability to maintain focus and accuracy while handling cash and operating registers

Ability to work in a fast-paced retail environment

Ability to use good guest service awareness to help deter theft and notify Security when needed

Ability to maintain a clean, organized, and safe work environment

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.

Job Identification 90770

Job Category Retail

Job Schedule Full time

Locations Planet Hollywood (On-site)